Medicare Advantage Provider Resources
Quartz has contracts with the Centers for Medicare and Medicaid Services (CMS) to provide services under Medicare Advantage and Part D programs to Medicare beneficiaries. Quartz Medicare Advantage delegates some of the administrative and health care services it is required to perform under these contracts to external delegated entities. CMS refers to these delegated entities as First Tier, Downstream, and Related Entities (FDRs). FDRs are an important part of the Quartz Medicare Advantage and Part D programs and are required to comply with certain Medicare compliance program requirements — some of which are highlighted below.
Requirements for FDRs
Quartz is committed to operating a health plan that meets the requirements of all the applicable regulations of the Medicare Advantage and Part D programs. CMS requires Medicare Advantage plans to ensure any First Tier, Downstream, and Related Entities (FDRs) to which the provision of administrative or health care services are delegated are also in compliance with applicable laws and regulations.
First-Tier Entities must also ensure the Downstream Entities they use for our product comply with Medicare compliance program requirements, applicable laws, and regulations. Oversight of FDRs is a CMS requirement for all Medicare Advantage and Part D sponsors. If you or your organization are contracted with Quartz Medicare Advantage for participation in our network, you are considered an FDR under CMS guidelines.
What is an FDR?
Quartz defines FDRs according to CMS current definitions:
First-Tier Entity is any party that enters into a written arrangement, acceptable to CMS, with a Medicare Advantage organization or Part D plan sponsor or applicant to provide administrative services or health care services to a Medicare-eligible individual under the Medicare Advantage program or Part D program.
Downstream Entity is any party that enters into a written arrangement, acceptable to CMS, with persons or entities involved with the Medicare Advantage benefit or Part D benefit, below the level of the arrangement between a Medicare Advantage organization or applicant, or a Part D plan sponsor or applicant, and a First-Tier Entity. These written arrangements continue down to the level of the ultimate provider of both health and administrative services.
Related Entity is any party that is related to a Medicare Advantage organization or Part D sponsor by common ownership or control and: a) performs some of the Medicare Advantage organization or Part D plan sponsor’s management functions under contract or delegation; b) furnishes services to Medicare enrollees under an oral or written agreement; or c) leases real property or sells materials to the Medicare Advantage organization or Part D plan sponsor at a cost of more than $2,500 during a contract period.
FDR Compliance Program and Annual Attestation Requirements
Quartz obtains an annual attestation from its First-Tier Entities to ensure they are in compliance with applicable compliance program requirements. An authorized individual from each First-Tier Entity must attest that their organization and any of its Downstream and/or Related Entities are in compliance with requirements relating to the following:
- Completion of general compliance and fraud, waste, and abuse (FWA) training
- Distribution of the Code of Conduct and/or compliance policies
- Completion of OIG and GSA SAM exclusion list screenings
- Making employees aware of reporting mechanisms.
- Maintaining record retention for 10 years
- Reporting FWA and compliance concerns to Quartz
- Reporting and requesting use of offshore operations
- Monitoring and auditing of First Tier, Downstream, and Related Entities
Each year, Quartz notifies FDRs via email of the deadline to submit the annual attestation.
Quartz also conducts routine auditing and monitoring of its First-Tier Entities to further ensure their compliance. FDRs are required to cooperate and participate in these activities, which may, for example, require the First-Tier Entity to produce evidence that supports the attestation.
If FDRs fail to submit a satisfactory attestation by the deadline or fail to satisfy any Medicare compliance program requirements, such failures may lead to a corrective action plan or other contractual remedies (e.g., contract termination).
OIG and GSA SAM Exclusion List Screening
Federal law prohibits Medicare and other federal health care programs from paying for items or services provided by an individual or entity excluded from participation in these federal programs. Therefore, before hiring or contracting, and monthly thereafter, each FDR must check exclusion lists from the Office of Inspector General (OIG) and General Services Administration (GSA).
The exclusion lists are located at the following websites:
If an FDR discovers an employee or Downstream Entity on one of these exclusion lists, it must immediately remove the employee or Downstream Entity from work directly or indirectly related to Quartz’s Medicare Advantage Plans and send an email notification to [email protected].
Reporting FWA and Compliance Issues to Quartz
Reporting is vital in the prevention, detection, and correction of non-compliance and FWA. Quartz has safeguards in place that protect any individual who reports a concern in good faith from retaliation. FDRs are expected to have safeguards in place as well.
If any FDR or FDR employee knows of or suspects an issue of noncompliance or FWA, they are required to report the incident to Quartz. Compliance resources are available through the Compliance Reporting Poster found under “Resources.” Quartz encourages its FDRs to publicize this reporting requirement throughout their facilities and has created a poster for their convenience.
General Compliance and FWA Training
As a First-Tier Entity, your organization must provide general compliance and FWA training to all applicable employees and downstream entities assigned to provide administrative and/or health care services for Quartz’s Medicare Advantage business.
CMS no longer requires FDRs to complete its Medicare Parts C and D General Compliance and Combating Medicare Parts C and D Fraud, Waste, and Abuse Training. Instead, to comply with this requirement, FDRs may complete their own version of general compliance and FWA training specific to their organization’s needs or complete the general compliance and FWA training courses bulleted below:
- Medicare Part C and D General Compliance Training
- Combating Medicare Parts C and D Fraud, Waste, and Abuse
Training must be completed within 90 days of initial hire/contracting and annually thereafter.
FDRs are required to maintain evidence of completion for at least 10 years. Evidence of completion may be in the form of certificates, attestations, employee training logs, or other means determined by you to best represent the fulfillment of your obligations. If training logs or standardized reports are utilized as documentation of completion, they should include:
- Employee names
- Date of hire
- Name of the training topic
- Date of completion
- Test score (if captured)
A sample training log, found under “Resources,” offers a way for FDRs to document their employees’ and Downstream Entities and/or Related Entities’ training completion.
The entire staff is not necessarily subject to the requirement. CMS has provided “examples of the critical roles within an FDR that should clearly be required to fulfill the training requirements.” These include:
- Senior administrators or managers directly responsible for the FDR’s contract with the sponsor (e.g., senior vice president, departmental managers, chief medical or pharmacy officer);
- Individuals directly involved with establishing and administering the sponsor’s formulary and/or medical benefits coverage policies and procedures;
- Individuals involved with decision-making authority on behalf of the sponsor (e.g., clinical decisions, coverage determinations, appeals and grievances, enrollment/dis-enrollment functions, processing of pharmacy or medical claims);
- Reviewers of beneficiary claims and services submitted for payment; or
- Individuals with job functions that place the FDR in a position to commit significant noncompliance with CMS program requirements or health care FWA.
If you have questions about which employee positions within your organization should be required to participate in the training, please contact Quartz’s Compliance Team at [email protected].
The only exception to the training requirement is that FDRs are deemed to have met the FWA training requirement through enrollment in the Medicare program or accreditation as a supplier of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS). Those parties deemed to have met the FWA training are still obligated to complete the general compliance training requirement. FDRs who are deemed to have met the FWA training requirements will need to provide Quartz proof of deemed status.
Code of Conduct and Compliance Program Policy Distribution
These documents must be distributed:
- Within 90 days of hire or the effective date of contracting,
- When updates are made, and
- Annually thereafter.
Monitoring and Auditing
A First-Tier Entity is expected to have monitoring and auditing procedures in place to ensure it is in compliance with all applicable laws and regulations. Also, if a First-Tier Entity subcontracts with other individuals or entities to provide administrative and/or health services, it is responsible for monitoring and auditing these Downstream Entities to ensure they comply with all laws and regulations that apply to the First-Tier Entity.
If you have questions or concerns about any of these requirements, contact our Compliance Team at [email protected].
FDRs are required to retain all Medicare documentation and maintain evidence for at least 10 years. This includes any documentation related to services your organization performs for Quartz Medicare Advantage, including documentation related to:
- Training certificates, attestations, or employee logs
- Code of Conduct and/or compliance policies distribution and updates
- OIG and GSA exclusion screenings
- Reports of and responses to suspected non-compliance and/or fraud, waste, or abuse
- Auditing and monitoring activities
Medicare Managed Care Manual Chapter 21 & Chapter 9 (Requirements are identical in these two sources)