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Individual & Family Plan Members

Billing Information

Pay Your Bill

We offer a variety of ways to pay your premium. Choose what works best for you.
 Method What It DoesPay NowAutomatic
Payments
 Types of Payments
My Chart Online BillingReceive your bills and pay securely online.YesYesChecking, savings, Mastercard, Visa or Discover credit/debit card
Electronic Funds Transfer (EFT)Pay securely immediately in Quartz MyChart or set up with your banking or bill payment institution. Yes Checking, savings, Mastercard, Visa or Discover credit/debit card
Automated Clearing House (ACH)Payments are automatically deducted from the account of your choice. You can set this up in Quartz MyChart or with your bank or bill payment service.  YesChecking, savings, Mastercard, Visa or Discover credit/debit card
Phone PaymentPay by Automated Phone System 24/7: Call (800) 362-3310
Follow the menu prompts for Payment Information and then select the option to make an Automated Premium Payment. Quartz also offers the option to complete your call in Spanish. To speak with a representative: Call (800) 362-3310
Monday-Friday, from 8 a.m. to 5 p.m.
YesYesChecking, savings, Mastercard, Visa or Discover credit/debit card
Mail Your PaymentMail your check or money order using the payment stub attached to your bill to Quartz Health Benefit Plans Corporation at:
Quartz Health Benefit Plans Insurance Corporation
P.O. Box 78730
Milwaukee, WI 53278-8730
Yes Check or money order
 Pay In PersonPay in person at one of the following locations
(Monday-Friday, from 8 a.m. to 5 p.m.):

Quartz
840 Carolina Street
Sauk City, WI 53583
(Get Directions)

Quartz
2650 Novation Parkway
Suite 400
Madison, WI 53713
(Get Directions)

Quartz
2651 Midwest Drive
Onalaska, WI 54650
(Get Directions)
Yes Check, money order, Mastercard, Visa or Discover credit/debit card
Important facts to know about paying your premium invoice:

Pay by the due date

  • Payments take at least one business day to process
  • We will send you a late payment notice if your payment is not received by the third of the month.
    • To avoid a late payment notice, pay your premium invoice by the due date.
    • If you set up automatic payment, you want want to schedule your payment five to 10 days before your payment is due.
Grace periods:
  • Grace periods vary — either 31 or 90 days — depending on your policy.
  • If you don’t pay all outstanding balances within your grace period, your policy will be terminated.
  • Payments take one business day to process. Pay two business days before the end of your grace period to avoid policy termination. 

Online Billing FAQ

  • How do I register to pay with online billing?

    To pay from your bank account (EFT), you need to log in to MyChart. You will see a Billing icon in the top navigation bar. Move your cursor over the icon and select “Pay Premium”. From that point, just follow the instructions. You can add automatic payments or choose to pay one premium at a time.

    If you don’t have a Quartz MyChart account, sign up for MyChart today!

  • How do I sign up for email billing?

    To sign up for email billing, simply log in to Quartz MyChart and change your Premium Billing Preference to “Email.” If you don’t have a Quartz MyChart account, sign up for MyChart today!

  • Can I use bill pay from my bank account to pay my premium invoice?

    Yes. Make sure that you have the bank mail your check seven to 10 days before the premium invoice due date. Banks print and mail the check. That means it can be delayed by holidays, mail issues and so on.

  • Can I pay my premium invoices in advance?

    Yes, you may pay your premium in advance; however, we only bill monthly. You may pay as many months in advance as you wish. We will send you a monthly invoice showing a credit or amount due after the credit is used.

  • When will my payment be reflected?

    Generally, payments will be reflected on your account within one day of receipt by our bank.

  • I paid my premium, but I still got a notice that I need to pay.

    Late payment notices are sent out shortly after the first of the month in which the payment is due, usually no later than the 10th of that month. Based on this timing, if you do not pay your invoice by the due date, you may receive this notice from Quartz.

  • How do I cancel automatic payments?

    You will need to return to the payment portal within MyChart. Just log in to MyChart and select “Pay Premium” under premium invoices. This will take you to the payment portal, which allows you to change your automatic payment settings.

  • Two automatic Quartz premium payments are being deducted from my account. How do I stop this?

    Quartz monitors automatic premium payment signups to prevent duplication. However, if this does happen, check to see if you have automatic payments set up outside of the Quartz Payment Portal. If this is happening, contact Customer Service at (800) 362-3310.

  • Does every payment I’ve made appear in the “Payment History” page in the online payment portal?

    This page will only show payments that have been processed through the portal. If you are wondering if Quartz has received your premium invoice payment, call us at (800) 362-3310.

  • I get an error when I try to open my email invoice. What should I do?
    1. Save the premium invoice to your desktop prior to trying to view it
    2. Check to see if you have Adobe Reader Version 7 or above. If not, you will have to download it here
    3. Check to make sure you are connected to the internet

    If none of these things fix the problem, call Customer Service at (800) 362-3310.

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Quartz is committed to providing superior customer service. That's one reason we offer so many ways to reach us.