Member Interoperability: Accessing My Secure Data
Accessing My Secure Data
With My Secure Data, your data is easily accessible and available in one place on your phone or computer. How is this done? Through interoperability. You may have heard the term. Interoperability is the ability of computer systems or software to exchange and make use of information.
Access to your health care information
You can use My Secure Data* to access your information electronically. Information is retrieved using a Quartz-approved third-party app of your choice. Using the third-party app, you can download your Quartz information and integrate it with data from other health plans you may have subscribed to in the past.
Quartz is required to include claims (including amounts remitted to provider and member cost-sharing), clinical data as maintained or available as the payer, drug benefit data, and formulary data. Details could vary by the individual application you are using to view this data.
For more helpful information, such as factors to consider in selecting a health information management application, strategies to use to safeguard the privacy and security of your data, and information related to the submission of complaints to the Office of Civil Rights or the Federal Trade Commission, visit Patient Privacy and Security Resources.
*My Secure Data is currently available to Medicare Advantage, BadgerCare Plus, and Individual Plan members on the federal health exchange.
How to access my secure data
In order to grant access to this information, you will need to have a MyChart account to authenticate and provide authorization for receipt of your data. If you do not have a MyChart account, you can create one.
Quartz has an approved third-party app vendor, OneRecord, for you to view and download your health information. Click here to visit the OneRecord website. Please check back often for updates.
For more information see the Centers for Medicare & Medicaid Services’ (CMS’) Privacy and Security statement on our Website and Mobile Application Privacy Policies page.
A third-party app should have a privacy notice. The Federal Trade Commission (FTC) Act protects against deceptive acts such as violations of the terms of its privacy notice. The FTC provides information about mobile app privacy and security for consumers. If you believe an app inappropriately used, disclosed, or sold your information, you should contact the FTC. You may file a complaint with the FTC using the FTC complaint assistant.
I’ve heard about something called “interoperability.” Is this what you mean by “my secure data,” “data sharing,” or “data access”?Yes, interoperability is a big word for a simple concept: the ability of computer systems or software to exchange and make use of information. In health care, this means that providers and insurance companies can share your medical history, claims, billing, and more. This gives you easy access to your complete health record whenever you need it.
Is there a regulation or law behind this?Yes. The Centers for Medicare & Medicaid Services Interoperability and Patient Access final rule (CMS-9115-F) makes it possible for certain members to access both claims and clinical data and still be compliant with all requirements to improve the electronic exchange of health care data.
How does this help me as a patient?
Your medical history is spread out at all the different providers you’ve seen in your lifetime. With data sharing in place, any provider who’s treating your now will have more information about your health history. This will help them take care of you better and improve outcomes. Plus, you’ll have easy access to a combined, portable health history.
How does it work?
First, you need to choose an app to access your data. We have a list of Quartz-approved apps available above. If you prefer an app that is not on our list, we’ll just have to go through our approval process before you can use it. Then, you’ll complete a series of authentications and authorizations to ensure secure data transfer. That’s it. Your information should start to appear in your app.
What’s happening behind the scenes?
The interoperability rule sets standards and protocols for health plans, hospitals, and doctor’s offices to follow. An application programming interface, or API, is the technology that makes it possible for this data-sharing to happen.
I get my health insurance through my employer. Does this apply to me?
No, this CMS rule only applies to these Quartz plan types: Medicare Advantage, BadgerCare Plus, and individual plans purchased through the federal Health Insurance Marketplace. It does not apply to:
- Commercial plans
- Individual off-exchange
- Medicare Select
- Senior Choice
- State of Wisconsin Group Health Insurance Program (ETF)
- Federal Employees Health Benefits (FEHB)
- State-based exchanges, such as MNsure
This doesn’t seem secure – should I be worried?
Good for you that you take the safeguarding of your data seriously. The interoperability rule has clearly defined requirements for privacy and security and is aligned with HIPAA. You can trust Quartz to protect your health history just as we do now.
I now have access to my data, but I’m seeing something that doesn’t look correct. What should I do?We’re here to help. Call Customer Service at (800) 362-3310 or send us a message through your MyChart account at QuartzMyChart.com.
Are there any other resources I can explore for more information?