Getting Care

The Care You Need, When You Need It

When you’re sick or hurt, your recovery depends on getting the right kind of care. And that varies with your situation. After all, the ER is no place for earaches. And that annoying rash? You might be able to get the help you need — without even leaving home. Watch the video and review the chart below so you have the information you need to make the right call.

Virtual visitTelehealthPrimary careUrgent careEmergency care
DescriptionAn on-demand appointment with a health care provider via your smartphone,
tablet, or computer
A scheduled
appointment with your usual provider during clinic hours, via video chat or phone call
Regular, non-emergency care. Face-to-face appointment with your provider in their clinic or officeIn-person, walk-in care at designated locations, usually with extended hoursIn-person care 24/7 when help is needed right away to prevent an adverse health outcome
Hours24/7Normal clinic hoursNormal clinic hoursExtended hours24/7
Cost $$$$$$$$$$$$
When to use For urgent, non-emergency symptoms, like:
• Cough
• Headache
• Nausea
• Rashes
• Sore throat
• Sprains
For service outside of the clinic, including: 
• Routine visits
• Surgery follow-ups
• Mental health services
• Screenings
For in-clinic services, for instance:
• Routine checkups
• Annual physicals
• Preventive screenings
• Vaccinations
• Non-urgent injuries and illnesses
For health issues or
injuries that need
prompt attention, but
are not serious enough
for emergency care,
such as:
• Sprains and strains
• Ear pain or infection
• Rashes and insect bites
• Sore or strep throat
For serious and/or
situations, for
• Chest pain or heart attack
• Shortness of breath
• Major illness
• Traumatic injury
How to accessSet up an account ahead of time so
you’re prepared
if you are sick or
injured. Learn more on our Digital Tools page.
Call your provider’s
office to schedule
a telehealth visit (if
available) and get
connection instruction
Call your primary care provider or clinic to schedule ahead of timeCall your primary care provider or clinic first, day or night. They will advise you if you should go to urgent careCall 911 or go to the nearest hospital emergency department for immediate help

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A father and daughter having a video call virtual visit with their doctor

Virtual First

$0 Cost-Share for Greater Access and Savings

At Quartz, we care about bringing you access to health care when and where you need it. We also want to help you save on health care costs. This is why we’re especially pleased to bring select members “Virtual First.”
Virtual First puts you first, providing convenient access to primary care, urgent care, and behavioral health providers for $0 cost-share* when you utilize telehealth or virtual visits.

  • Visit with a primary care, urgent care, or behavioral health provider through the use of a telephone, smartphone, tablet, or computer.
  • Enjoy the peace of mind knowing you’ll get the care to help you live your healthiest – when and where you need it – without traveling to your provider.

Learn more about telehealth and virtual visits.

*$0 cost-share applies only to telehealth or virtual visits for primary care, urgent care, and behavioral health. View your Summary of Benefits and Coverage to see when cost-sharing for other telehealth or virtual visits may apply. Virtual First is not available on all plans.

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