We’re here to help
Whether you have questions about your plan, coverage, claims, or billing, our team is ready to help you find the answers you need.
Current members
Employer provided plan members, Individual & Family members, BadgerCare/SSI members
Toll-Free: (800) 362-3310
Local: (608) 644-3430
TTY: 711 or (800) 877-8973
Mon – Thu: 7 am – 6 pm
Fri: 7 am – 5 pm
State of Wisconsin Group Health Insurance Program members
Toll-Free: (844) 644-3455
Local: (608) 644-3455
Mon – Thu: 7 am – 6 pm
Fri: 7 am – 5 pm
Medicare Advantage and Dual Eligible members
Toll-Free: (800) 394-5566
Mon – Fri: 8 am – 8 pm
Sat – Sun: 8 am – 8 pm (Oct 1 – Mar 31)
Quartz Align (Self-funded) members
Toll-Free: (866) 624-6261
Mon – Fri: 8 am – 5 pm
Not a current member?
Medicare questions?
Get straightforward answers from a Quartz Medicare expert.
Toll-Free: (866) 530-7609
Mon – Fri: 8 am – 5 pm
Individual & Family plan questions?
Contact us for more information about Quartz Individual and Family plans.
Toll-Free: (866) 281-6947
Mon – Fri: 8 am – 5 pm
Employers and agents
Toll-Free: (866) 281-6947
Mon – Fri: 8 am – 4:30 pm
Providers
Toll-Free: (800) 897-1923
Local: (608) 881-8271
Mon – Fri: 8 am – 5 pm
Send a secure message
Members
Quartz MyChart makes it easy to send secure messages, view claim information, access plan documents, and manage your healthcare information online.
Providers
Check claim status, review prior authorization requirements, verify member eligibility, and access other provider resources, all in one place.
Agents
MyPlanTools gives you quick access to plan information, materials, enrollment resources, and other tools to support your clients.
Don’t have a Quartz MyChart account?
Email our Customer Success team for support. For faster service, please provide your full name, member number, address & phone number within your email. Responses will be delivered via a secure messaging platform that requires additional verification steps.
Considering Quartz?
Are you exploring plan options, comparing coverage, or interested in becoming a member? Our Sales team can help you understand your options and answer enrollment questions.
- Medicare Advantage: Contact our Medicare Advantage Sales team
- Individual & Family plans: Contact our Individual & Family Sales team
Quartz office locations
Madison/Fitchburg office
Quartz Health Solutions, Inc.
2650 Novation Parkway
Fitchburg, WI 53713
Onalaska Office
Quartz Health Solutions, Inc.
2651 Midwest Drive
Onalaska, WI 54650
A note to our customers: The Quartz Customer Success team is available in person at these locations by calling, (800) 394-5566, Monday – Friday 9:00 am to 3:00 pm to schedule an appointment. In addition, all forms or documents should be mailed directly to the address on the form or can be mailed to 2650 Novation Parkway, Fitchburg, WI 53713.
Questing about billing?
We offer a variety of ways to pay your premium. Find a method that works best for you.