Member Satisfaction & Promise

The Quartz Difference

We understand that quality health plans start with quality input
from the people who use them. 

Our Satisfaction Commitment

Quartz works very hard to provide top-notch service to you. We conduct monthly member satisfaction surveys to find out how we’re doing and how we can improve.

If you have called Customer Service, had recent claims, or are new to Quartz, you may get a call from a third party representing Quartz between the hours of 9 a.m. and 9 p.m. asking for your participation in a brief survey. Your feedback is extremely valuable to us. You’ll be asked questions about:

  • Access to providers
  • Benefits or coverage
  • Claims service
  • Customer service
  • Enrollment service

Responses are confidential and will not affect your health benefits or result in a sales solicitation.

If you do not wish to participate, you are welcome to decline, and you will not receive any further survey requests.

A mom and son enjoying ice cream cones

Member Promise

Providing excellent customer service is a company-wide goal at Quartz.

Every employee is dedicated to ensuring that you receive the high level of service that you deserve. We strive to provide prompt and accurate member services, keep our promises and commitments to our customers, and exceed our customers’ expectations in everything we do.

Quartz’s Customer Relations Results (Year-to-Date 2020)

Every year, our strategic business plan includes setting customer relations goals. We monitor our results regularly to make certain we are delivering the best service possible.
Quartz One Network - Individual plan options for Wisconsin 2021

Contact us

Quartz is committed to providing superior customer service. That's one reason we offer so many ways to reach us.