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Page Updated On 10/01/2021

Medicare Advantage Provider Resources

Clinical Practice Guidelines & Case Management

Evidence-based Clinical Practice Guidelines

Quartz monitors practitioner utilization of evidence-based clinical practice guidelines through the analysis of the publicly reported HEDIS® rates. The goal is to help ensure that clinical guidelines are current, evidence-based, and meet the needs of our population.

Clinical Practice Guidelines

Clinical practice guidelines assist in the delivery of care by providing a baseline of best practices, defined by the best evidence in the scientific literature. There are thousands of different guidelines, many for the same conditions; however, each guideline is influenced by the perspective of the person using them and the system of care in which the care is provided.

Coverage of services mentioned in the guidelines may differ depending on the individual’s particular health plan. Please contact Quartz Medicare Advantage Customer Service to confirm coverage by calling (800) 394-5566.

Senior woman consulting with her doctor about a medication

Complex Case Management

What is complex case management?

How does Complex Case Management work?

Our Complex Case Managers are registered nurses and/or social workers. The case manager works closely with you and your patient to guide them through medical and community resources to ensure they get the best care possible. Case management staff work directly with your patients to set personal goals and create a plan to improve their quality of life. The program is free for health plan members and does not affect their coverage.

Who might benefit?

Patients who have multiple serious health problems such as diabetes, heart failure, COPD, and/or behavioral health concerns.

Patients who have had several emergency room visits or hospital stays in a short period of time

Who to Contact

Call (866) 884-4601.

Benefits are subject to health plan terms.

Diabetes Disease Management

We provide our members with education and support. Helpful information is sent by mail. We are also available by phone. This program is voluntary, and your patients can call at any time to opt-out.

If you would like to enroll a patient, in a disease management program, call the Disease Management Coordinator at (886) 884-4601.

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