Outreach Specialists and Case Managers can help you with:
- Coordinating Care
- Getting Health Care
- Health and Wellness
Contact Customer Success if you have questions about:
- Doctors or nurses
You can reach us at (800) 362-3310. We are available Mon. – Thurs. from 7 a.m. – 6 p.m. and on Fridays from 7 a.m. – 5 p.m.
Appeals + Grievances
We would like to know if you ever have concerns about our service or your claims. You or your authorized representative may ask for an initial decision or appeal. Your doctor or treating doctor may also request it for you. You will not be treated differently from other members if you file a grievance or an appeal. Your health care benefits will not be affected.