Understanding your State of Wisconsin Group Health Plan

Life can be unpredictable. But no matter what happens, you’ll be glad your Quartz plan gives you access to top-notch care from high quality providers.

Helpful Videos

How health insurance works
Understanding your bill
Care you need, when you need it

Where to get care

Quartz wants you to receive the care you need when you need it. You may need different types of care depending on your situation. The video above will help you decide what type of provider is right for your situation. Below is a summary of where to get care depending on your needs.

Virtual visitTelehealthPrimary careUrgent careEmergency care
DescriptionAn on-demand appointment with a health care provider via your smartphone,
tablet, or computer
A scheduled
appointment with your usual provider during clinic hours, via video chat or phone call
Regular, non-emergency care. Face-to-face appointment with your provider in their clinic or officeIn-person, walk-in care at designated locations, usually with extended hoursIn-person care 24/7 when help is needed right away to prevent an adverse health outcome
Hours24/7Normal clinic hoursNormal clinic hoursExtended hours24/7
Cost $$$$$$$$$$$$
When to use For urgent, non-emergency symptoms, like:
• Cough
• Headache
• Nausea
• Rashes
• Sore throat
• Sprains
For service outside of the clinic, including: 
• Routine visits
• Surgery follow-ups
• Mental health services
• Screenings
For in-clinic services, for instance:
• Routine checkups
• Annual physicals
• Preventive screenings
• Vaccinations
• Non-urgent injuries and illnesses
For health issues or
injuries that need
prompt attention, but
are not serious enough
for emergency care,
such as:
• Sprains and strains
• Ear pain or infection
• Rashes and insect bites
• Sore or strep throat
For serious and/or
situations, for
• Chest pain or heart attack
• Shortness of breath
• Major illness
• Traumatic injury
How to accessSet up an account ahead of time so
you’re prepared
if you are sick or
injured. Learn more on our Digital Tools page.
Call your provider’s
office to schedule
a telehealth visit (if
available) and get
connection instruction
Call your primary care provider or clinic to schedule ahead of timeCall your primary care provider or clinic first, day or night. They will advise you if you should go to urgent careCall 911 or go to the nearest hospital emergency department for immediate help

If you are looking for a PCP at a UW Health clinic and need help selecting one, visit the UW Health Welcome Center, an individualized service available to help new members select a PCP and transition their care to UW Health. Otherwise, use Find a Doctor to browse providers in your network.

Contact us

Quartz is committed to providing superior customer service. That's one reason we offer so many ways to reach us.