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Welcome to Quartz!

Thank you for choosing ​Quartz! We want to make it as easy as possible for you to use your health plan. To help you, we've created this member kit to walk you through important details.

Questions?

Contact us!
Online Tools

Quartz MyChart

Quartz MyChart gives you access to your health insurance and UW Health medical information through one secure portal.

As a Quartz MyChart member you can –

  • View your benefit information
  • Check claims status
  • Check eligibility
  • Review prior authorizations
  • Receive electronic communications from Quartz
  • Determine costs you may incur prior to receiving health care services
  • Request ID cards
  • Change your Primary Care Provider
  • Ask customer service a question by sending a message within Quartz MyChart

Quartz MyChart members with a UW Health provider can –

  • Receive test results
  • Schedule, cancel and view appointments
  • Send secure electronic messages to your UW Health care team
  • View and print selected health issues, medications, allergies and immunizations
  • Feel better, faster with a video or e-Visit for certain types of health problems

Quartz members with a Gundersen Health System (GHS) provider can –

Quartz members that use GHS MyCare can access their content through one login via MyChartCentral. Download instructions and then visit MyChartCentral to get started.

Member Pages

The member section of our website provides, videos, interactive tools and other resources to help you better understand the ins and out of your health plan.

Health Topics

  • The Healthwise® Knowledgebase is an online encyclopedia that allows you to research symptoms, diagnoses, treatments and obtain helpful tips on self-care.

Stay Connected

Curious about our latest news and programs? Want to discover new recipes or health tips? A complete Quartz experience awaits when you join our social community.

Understanding Your Health Plan

Understanding Your Plan

Select any of the options below to learn more about the different features of your health plan. You will find other important plan information in the How Insurance Works section of the website.

GenericIDCard

ID Card

Learn More
Review your ID card to make sure your information is correct. Keep it in your wallet and show it each time you receive care. You can print ID cards or request a new one through MyChart.
SOB_SBC

Explanation of Benefits

Learn More
Your Explanation of Benefits shows what your health plan paid for covered health services. It also shows what you owe to the health care provider after Quartz has paid benefits. Learn more about your EOB and sign up to receive electronic EOBs in MyChart.
EOB

Benefit Information

Learn More
Your Schedule of Benefits briefly describes your health plan benefits. Your Certificate of Coverage contains detailed information about health services eligible for coverage. It also contain important limitations and exclusions. Visit MyChart to view these documents.
Doc Choice

Find a Doctor

Our Find a Doctor tool allows you to easily search for In-Network doctors and other health care providers. You can search by Primary Care Provider, Specialist, Location, Facility and more.

Accessing Care

Quartz wants you to receive the care you need when you need it. You may need different types of care depending on your situation. This video will help you decide what type of provider is right for your situation. Below is a summary of how to access care depending on your needs:

 

 Virtual Visit

Telehealth

Primary Care

Urgent Care

Emergency Care

What is it?

An on-demand appointment with a health care provider via your smartphone, tablet, or computer. A scheduled appointment with your usual provider during clinic hours. Not in person, either a video chat or phone call.Regular, nonemergency care by appointment. Face-to-face interaction with your provider in their clinic or office. In-person, walk-in care at designated locations, usually with extended hours.In-person care 24/7 when help is needed right away to prevent an adverse health outcome.
When is it open?24/7Normal clinic hoursNormal clinic hoursExtended hours24/7
What's the cost?$$$$$$$$$$$$
When should I use it?

For urgent, nonemergency symptoms, like:

  • Cough
  • Headaches
  • Nausea
  • Rashes
  • Sore throat
  • Sprains

For service outside of the clinic, including: 

  • Routine visits
  • Surgery follow-ups
  • Mental health services
  • Screenings

For in-clinic services, for instance:

  • Routine checkups
  • Annual physicals
  • Preventive screenings
  • Vaccinations
  • Non-urgent injuries and illness

For health issues or injuries that need prompt attention, but are not serious enough for emergency such as,

  • Cuts, scrapes, and bruises
  • Sprains and strains
  • Ear pain or infection
  • Rashes and insect bites
  • Sore or strep throat

For serious and/or life-threatening situations, for example:

  • Chest pain or heart attack
  • Numbness or weakness on one side or stroke symptoms
  • Shortness of breath
  • Major illness
  • Traumatic injury
How do I get access?Set up an account ahead of time so you're prepared to log in if you become sick or injured. Learn more on our Digital Tools page.Call your provider’s office to see if a telehealth visit is right for you. If so, they’ll schedule a time and give you connection instructions.Call your primary care provider or clinic to schedule ahead of time.Call your primary care provider or clinic first, day or night, to check the best course of action. They will advise you if you should go to urgent care.Call 911 or go to the nearest hospital emergency department for immediate help.

If you are looking for a Primary Care Provider at a UW Health Clinic and need help selecting one, visit the UW Health Welcome Center, an individualized service available to help new members select primary care physicians, and transition their care to UW Health. Otherwise, use Find a Doctor to browse providers in your network.

Pharmacy and Dental Benefits

Pharmacy Benefits

Your pharmacy benefit is administered by Navitus Health Solutions. Visit or call Navitus at 866.333.2757 to find a pharmacy or ask about your benefits.

Be sure to check out Navitus’ member tool Navi-Gate, to learn how much your drugs will cost. 

Dental Benefits

State of Wisconsin Employees and Annuitants

Your dental plan is offered by Delta Dental of Wisconsin. Visit or call Delta Dental at (844) 337-8383 to find a dentist or ask about your benefits.

Wisconsin Public Employees

Please contact your employer or payroll office about dental benefits available to you.

Managing Your Health

Quartz Cares About Your Health

That’s why we offer a wide range of programs and resources to help you manage your health.

Health Management and Prevention programs – Our Health Management and Prevention programs provide rewards, reminders, health news, online information, support and classes  

Health Assessment Tools – Screening tools that can help you decide when to seek care

Wellness and Prevention – The best way to stay healthy is to prevent or find illness early - get some health guidance and even healthy recipes to help improve your health and fitness.

Health Topics – Browse health information, find decision tools for medical issues, or check your symptoms 

Forms & Resources

Access the forms you need – FAST!

Get secure and convenient access to member forms and resources through MyChart.

Not a MyChart member yet? Sign up now!

Printed Materials

If you would like printed materials, complete the Request Materials form in MyChart or send a message.

You can also contact Quartz Customer Service at (844) 644-3455.

Printed materials you can request include –

  • Provider Directory - UW Health Network
  • Provider Directory - Community Network
  • Notice of Privacy Practices

Get an Answer Online - Right now!

Downloadable Forms

Essential Information


This Member Kit is for members who have ​insurance through the State of Wisconsin Group Health Insurance Program. 
If you have insurance through an employer group, BadgerCare Plus or have purchased an Individual and Family Plan, please select the correct member kit for information about your plan.