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Employer Group Plan Members

Appeals & Grievances

Quartz welcomes member and participant input. We work hard to resolve problems that our members and participants share with us. If you are dissatisfied with your plan, you have the right to share your thoughts. Contact Quartz to discuss your complaint.

Sometimes our Customer Service staff cannot clear up the matter. In that case, our Appeals Specialists will help you with the appeal process. Please check your Certificate of Coverage or Summary Plan Document for a full description of your appeal rights.