Individual & Family Plan Members
Appeals & Grievances
Quartz welcomes member input. We work hard to resolve problems that our members share with us. If you are dissatisfied with your plan, you have the right to share your thoughts. Contact Quartz to discuss your complaint.
Quartz’s mission is to investigate all grievances and appeals appropriately and work to resolve them within the required time period. The State of Minnesota’s definition of “Appeal” means a formal request, either orally or in writing, to reconsider a determination not to certify an admission, extension of stay, or other health care service.
There is a 180-day time limit for filing a pre-service appeal. Expedited appeals will be resolved in 72 hours and standard appeals will be resolved in 30 days. You or your provider can file an appeal.
Your provider will need your approval which can be submitted on the Appointment of Authorized Representative Form.
In some cases, the State of Minnesota gives members the ability to file an external independent review upon completion of the internal appeal process. You may obtain the Request for External Appeal form by phone, email, or by submitting a written request to the:
Minnesota Department of Health, Managed Care Systems Section,
P.O. Box 64882
St. Paul, MN 55164-0882
(651) 201-5100 or (800) 657-3916
There is a $25 fee for the external review. This fee will be refunded if the external review decision is in your favor.
The fee must be paid by check, made out to the Minnesota Department of Health.
The $25 fee may be waived in cases of financial hardship. You will need to explain why payment of this fee would be a hardship and provide this information with your case file.