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Health equity: Helping improve the quality of care provided to members from diverse backgrounds

Quartz has several language training assistance resources available to providers, including but not limited to the “I Speak” card. If a provider does not have an interpreter service to facilitate health care and services, Quartz has a free interpreter service line specifically for providers to use while rendering care to a Quartz member. Please use the following phone number (844) 447-1581. Please note that prior to making the call, it is required that the member must be present. You will need to indicate the member’s language, name, and Quartz employer group or group number.

Quartz collects provider and member language preferences based on the Office of Management and Budget (OMB) Standards. If providers elect to share their language preference, it can be found under their name in Find a Doctor. You may utilize My Quartz Tools to locate the members’ language preference. In addition, Quartz shares the Medicaid BadgerCare/SSI membership language spoken by county. You can find this within the Health Equity Provider Tools webpage linked above. You are encouraged to go through the training to ensure interactions with Limited English Proficiency (LEP) members are a positive experience.

Understanding your networks

To help warrant member satisfaction, Quartz wants to ensure that you and the office staff are aware of the Quartz networks your clinic location participates in. Our online provider directory, Find a Doctor, is a helpful resource. Search for your location, and view your profile to see plans accepted. If you find discrepancies, please refer to page 70 in the Provider Manual to update Quartz accordingly. If you have any questions about the networks you participate in, please contact your Provider Engagement Specialist.

The Quartz difference

Quartz’s Member Rights and Responsibilities Statement shows our commitment to a mutually respectful relationship with our members and practitioners. The statement assures members that we respect their rights and communicates our expectations of the members’ responsibilities.

Quartz Provider Access Standards & after-hours statement details the government and state agencies standards we must adhere to in order to sell insurance products in your area. As a contracted provider, you are required to adhere to these standards and respond to surveys related to the questions. This will make certain Quartz has accurate data to display in Find a Doctor and ensures a positive member experience.

Questions?

If you have any questions, please contact our Customer Success team at (800) 897-1923 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m., or send a message through the My Quartz Tools provider portal.

Please share this information with staff, especially those with member interaction.

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