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COVID-19 Member Information

Vaccines and resources

We understand you have questions about vaccines right now. Check out the resources here, including our blog post: COVID-19 Vaccines: How and Where to Sign Up.

For at-home test coverage information, click here.

COVID-19 At-Home Tests: How to get yours at no cost 

How to get 4 free tests per household by mail

The White House has set up a website where households in the U.S. can order one set of 4 individual rapid antigen at-home COVID-19 tests at no cost for delivery.

  • No claims reimbursement form
  • No waiting for your money back
  • Limit of one order per residential address

Simply place your order at www.covidtests.gov.

How to get reimbursed for at-home tests you purchase

Beginning January 15, 2022, Quartz will cover/reimburse for limited at-home COVID-19 tests for eligible members.

Who is eligible and what is covered?

Individuals with health insurance through your employer group, or private health insurance you purchased on your own, are eligible.

  • Quartz will cover up to 8 at-home COVID-19 tests per month for eligible members and each covered family member.
  • Eligible members do not need a physician order and may purchase tests from pharmacies and other retail locations or through online retailers.
  • Tests must be FDA-approved, cleared, or granted approval under emergency authorization. To verify that tests you purchase are cleared for use before you submit a claim, you can check the FDA’s listing of emergency use authorized tests.
  • Quartz will not cover at-home tests purchased prior to January 15, 2022. At-home tests required for employment purposes are NOT covered.
How will reimbursement work? 

If you pay for COVID-19 at-home tests on or after January 15, 2022, keep your receipts.

*Note for ETF members

COVID-19 at-home test coverage for non-Medicare ETF members will be processed through Navitus, the pharmacy benefit manager. ETF members should submit their request for reimbursement to Navitus directly:

Additional ways to access COVID-19 tests at no cost

This is part of a wider effort to get more tests to more people. Members not eligible under this initiative, such as BadgerCare Plus, Quartz Medicare Advantage, Quartz Medicare Supplement, and Medicare Select members, have other options for getting at-home tests at no cost.

  • The White House has set up a website where households in the U.S. can order one set of 4 individual rapid antigen at-home COVID-19 tests at no cost for delivery. Place your order at www.covidtests.gov.
  • Quartz BadgerCare Plus members can take advantage of Wisconsin’s free tests by ordering an at-home saliva test kit from Vault Medical Services. Visit this DHS website
  • Quartz Medicare Advantage (HMO) members are able to use their Quartz CashCard for at-home COVID-19 Diagnostic Test Kits.

We’re here to help

The Centers for Disease Control and Prevention (CDC) recommends that everyone eligible get whatever vaccine that’s available to them as soon as possible. (Currently, the Pfizer vaccine is the only COVID-19 vaccine authorized for children ages 12 and older.)

Options for getting vaccinated

Health care providers, DHS, federal and community-based vaccination clinics, pharmacies, local and tribal health departments. Learn more at COVID-19, where to get vaccinated.

A few ways to find a local COVID-19 vaccine provider

Health care providers, DHS, federal and community-based vaccination clinics, pharmacies, local and tribal health departments. Learn more at COVID-19, where to get vaccinated.

A few ways to find a local COVID-19 vaccine provider

  • Visit vaccinefinder.org
  • Call the toll-free vaccine hotline at (844) 684-1064 with questions or help registering for a vaccination appointment. (Available in Hindi, Hmong, Somali, and Spanish.)
Certain vaccine providers use a vaccine registry.

Anyone in Wisconsin can use the COVID-19 Vaccine Registry. After you register, you’ll be notified when you’re able to schedule an appointment. Appointments are based on whether a vaccine provider in your area uses the registry, vaccine availability, and your place on the waitlist. Other vaccine providers may use their own scheduling system.

State-level resources on COVID-19 vaccines

Health system resources for vaccine information

Are the vaccines covered?

Yes, COVID-19 vaccines are covered 100% with a $0 cost-share through the federal Public Health Emergency. This includes vaccines given in or out of network. You do not need prescription coverage through Quartz.

Learn more about COVID-19 vaccines from:

We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.

Extended timelines on coverage with no out-of-pocket costs

COVID-19 viral testing:
  • For Quartz commercial members, there will be no copay, coinsurance, or deductible for medically necessary* COVID-19 tests ordered by a provider in our network through the end of the Federal Public Health Emergency.
  • For Quartz Medicare Advantage members, there will be no copay, coinsurance, or deductible for medically necessary* COVID-19 tests ordered by a provider in our network through the end of the Federal Public Health Emergency.

Members do not need our OK for testing. Please call your provider in advance before you go to any facility for testing.

COVID-19 antibody testing:
  • Medically necessary* tests ordered by an in-network provider will continue to be covered through the end of the Federal Public Health Emergency.

*Medically necessary tests include tests for members with known or suspected symptoms, known or suspected exposure, and those entering health care facilities for service.

Third-party screening tests for employment, school admission, or travel are not covered

As you can see, we cover tests ordered by a provider to meet members’ medical needs. We do not cover screening tests requested by third parties, such as those for employment, school admission, or travel:

  • Tests requested for return to work, school, or participation on a sports team are typically paid for by the organization requesting them or by the person receiving the non-covered service.
  • Tests conducted at public health sites and at-home tests, whether conducted at home or sent to outside labs for analysis, are not covered by Quartz.
Telehealth and Virtual Visits have returned to their usual cost-share

To help during difficult times, Quartz waived member cost-share for telehealth and virtual visits through December 31, 2020. This benefit enhancement ended for most members* with the start of the new year. Members now pay their usual out-of-pocket costs.

*Members on an Illinois-licensed policy have $0 cost-share through the end of the Illinois Disaster Proclamation.

Your Quick Reference to Telehealth and Virtual Visits

Telehealth and virtual visits are appropriate and cost-effective choices. We want to help you better understand your options. Learn about Telehealth/Virtual Visits

Viruses Don’t Discriminate – Neither Should We

This Anti-Stigma Fact Sheet from Public Health Madison & Dane County explains why we shouldn’t discriminate against people that we think may have COVID-19. Visit Public Health Madison & Dane County for more information.

Do you need help with premium payments?

Quartz and UW Health are teaming up with the United Way of Dane County to fund HealthConnect. HealthConnect helps local families pay for health insurance premiums.

Call First Instead of Dropping In!

Call Quartz locations. For your health and well-being and that of our employees, please call Customer Service at (800) 362-3310, rather than stopping into the office. You can also log into MyChart to access many self-service tools.

Call your medical facility in advance. When seeking care, call your medical facility first. This will help them direct you to the proper facility. See CDC recommendations.

Other numbers:

UW Health: COVID-19 hotline at (608) 720-5300

Gundersen Health: (608) 782-7300

UnityPoint Health: (608) 417-6000

SwedishAmerican: (779) 696-4400

Resources

CDC Resources

The CDC is a reliable source for information about COVID-19. Resources are available in English and Spanish on the CDC website. Some topics you may be interested in are: 

State Level Resources

Stay informed and get state-level COVID-19 updates. Visit the following sites:

Other Resources

Other resources to help keep you and your family safe.

Contact Us

Quartz is committed to providing superior customer service. That's one reason we offer so many ways to reach us.