COVID-19 Member Information
Vaccines and resources
We understand you have questions about vaccines right now.
For at-home test coverage information, click here.
How to get reimbursed for at-home tests you purchase
Beginning January 15, 2022, Quartz will cover/reimburse for limited at-home COVID-19 tests for eligible members.
Who is eligible and what is covered?
Individuals with health insurance through your employer group, or private health insurance you purchased on your own, are eligible.
- Quartz will cover up to 8 at-home COVID-19 tests per month for eligible members and each covered family member.
- Eligible members do not need a physician order and may purchase tests from pharmacies and other retail locations or through online retailers.
- Tests must be FDA-approved, cleared, or granted approval under emergency authorization. To verify that tests you purchase are cleared for use before you submit a claim, you can check the FDA’s listing of emergency use authorized tests.
- Quartz will not cover at-home tests purchased prior to January 15, 2022. At-home tests required for employment purposes are NOT covered.
How will reimbursement work?
If you pay for COVID-19 at-home tests on or after January 15, 2022, keep your receipts.
- Quartz will cover tests with $0 cost share. We will reimburse eligible members the cost of FDA-authorized tests up to the monthly limit. (See below.)
- Eligible members* can complete the At-Home COVID Test Claim Form.
*Eligible members do not include Quartz Medicare Advantage, Quartz Medicare Supplement, BadgerCare, Quartz Select, ETF, Swedish American, or Trane Technologies members or participants.
To submit your request(s) for reimbursement, please choose one of three options:
- Submit through Quartz MyChart by logging in to your account at QuartzMyChart.com. Please attach image(s) of receipt(s).
- Submit using the At-Home COVID-19 Test Claim form. Please attach image(s) of receipt(s).
- Submit using Direct Member Reimbursement form.
Additional ways to access COVID-19 tests at no cost
This is part of a wider effort to get more tests to more people. Members not eligible under this initiative, such as BadgerCare Plus, Quartz Medicare Advantage, Quartz Medicare Supplement, and Medicare Select members, have other options for getting at-home tests at no cost.
- The White House has set up a website where households in the U.S. can order one set of 4 individual rapid antigen at-home COVID-19 tests at no cost for delivery. Place your order at www.covidtests.gov.
- Quartz Medicare Advantage (HMO) members are able to use their Quartz CashCard for at-home COVID-19 Diagnostic Test Kits.
We’re here to help
The Centers for Disease Control and Prevention (CDC) recommends that everyone eligible get whatever vaccine that’s available to them as soon as possible. (Currently, the Pfizer vaccine is the only COVID-19 vaccine authorized for children ages 12 and older.)
Options for getting vaccinated
Health care providers, DHS, federal and community-based vaccination clinics, pharmacies, local and tribal health departments. Learn more at COVID-19, where to get vaccinated.
A few ways to find a local COVID-19 vaccine provider
Health care providers, DHS, federal and community-based vaccination clinics, pharmacies, local and tribal health departments. Learn more at COVID-19, where to get vaccinated.
A few ways to find a local COVID-19 vaccine provider
- Visit vaccinefinder.org
- Call the toll-free vaccine hotline at (844) 684-1064 with questions or help registering for a vaccination appointment. (Available in Hindi, Hmong, Somali, and Spanish.)
Certain vaccine providers use a vaccine registry.
Anyone in Wisconsin can use the COVID-19 Vaccine Registry. After you register, you’ll be notified when you’re able to schedule an appointment. Appointments are based on whether a vaccine provider in your area uses the registry, vaccine availability, and your place on the waitlist. Other vaccine providers may use their own scheduling system.
State-level resources on COVID-19 vaccines
- Illinois Department of Public Health
- Iowa Department of Public Health
- Minnesota Department of Public Health
- Wisconsin Department of Health Services
Health system resources for vaccine information
Are the vaccines covered?
Yes, COVID-19 vaccines are covered 100% with a $0 cost-share through the federal Public Health Emergency. This includes vaccines given in or out of network. You do not need prescription coverage through Quartz.
Learn more about COVID-19 vaccines from:
We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.
Extended timelines on coverage with no out-of-pocket costs
COVID-19 viral testing:
- For Quartz commercial members, there will be no copay, coinsurance, or deductible for medically necessary* COVID-19 tests ordered by a provider in our network through the end of the Federal Public Health Emergency.
- For Quartz Medicare Advantage members, there will be no copay, coinsurance, or deductible for medically necessary* COVID-19 tests ordered by a provider in our network through the end of the Federal Public Health Emergency.
Members do not need our OK for testing. Please call your provider in advance before you go to any facility for testing.
COVID-19 antibody testing:
- Medically necessary* tests ordered by an in-network provider will continue to be covered through the end of the Federal Public Health Emergency.
*Medically necessary tests include tests for members with known or suspected symptoms, known or suspected exposure, and those entering health care facilities for service.
Third-party screening tests for employment, school admission, or travel are not covered
As you can see, we cover tests ordered by a provider to meet members’ medical needs. We do not cover screening tests requested by third parties, such as those for employment, school admission, or travel:
- Tests requested for return to work, school, or participation on a sports team are typically paid for by the organization requesting them or by the person receiving the non-covered service.
- Tests conducted at public health sites and at-home tests, whether conducted at home or sent to outside labs for analysis, are not covered by Quartz.
Your Quick Reference to Telehealth and Virtual Visits
Telehealth and virtual visits are appropriate and cost-effective choices. We want to help you better understand your options. Learn about Telehealth/Virtual Visits
Viruses Don’t Discriminate – Neither Should We
This Anti-Stigma Fact Sheet from Public Health Madison & Dane County explains why we shouldn’t discriminate against people that we think may have COVID-19. Visit Public Health Madison & Dane County for more information.
Do you need help with premium payments?
Call First Instead of Dropping In!
Call Quartz locations. For your health and well-being and that of our employees, please call Customer Service at (800) 362-3310, rather than stopping into the office. You can also log into MyChart to access many self-service tools.
Call your medical facility in advance. When seeking care, call your medical facility first. This will help them direct you to the proper facility. See CDC recommendations.
Other numbers:
UW Health: COVID-19 hotline at (608) 720-5300
Gundersen Health: (608) 782-7300
UnityPoint Health: (608) 417-6000
SwedishAmerican: (779) 696-4400
Resources
CDC Resources
The CDC is a reliable source for information about COVID-19. Resources are available in English and Spanish on the CDC website. Some topics you may be interested in are:
- How to protect yourself and your family
- What to do if you think you are sick.
- Do you have underlying medical conditions?
State Level Resources
Stay informed and get state-level COVID-19 updates. Visit the following sites:
Other Resources
Other resources to help keep you and your family safe.