While we strive to provide the highest quality service, there may be times when you have concerns or disagreements with our decisions. It’s important to know that you have rights when it comes to voicing those concerns.
Your right to appeal
Every member has the right to file a complaint or appeal a decision made by Quartz. We believe in the importance of a fair and prompt review process, ensuring that your voice is heard. If you feel that a decision regarding your health care or services isn’t right, you have the power to appeal.
External review options
In addition to appealing directly to Quartz, certain situations may allow for external review. This means that you can have Quartz’s decision evaluated by an independent review organization.
Learn more about your appeal rights
To navigate the appeals and grievances process effectively, we encourage you to visit our dedicated pages:
- Quartz Individual & Family members
- Quartz Medicare Advantage and Dual Eligible members
- Quartz BadgerCare Plus and Medicaid SSI members
These resources are designed to guide you through the steps you need to take and ensure you know your rights and options.
We’re here to help
Your experience matters to us, and we’re here to support you every step of the way. If you have any concerns or want to learn more about your appeal rights, don’t hesitate to contact us.
