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Keeping you informed:

Updates on your Medicaid coverage

The Wisconsin Department of Health Services (DHS) announced in March and April 2023 that all BadgerCare Plus and Medicaid SSI members must take action toward keeping coverage.

What do I need to do?

  1. Make sure your contact info is up-to-date in your MyACCESS app or access.wi.gov account. DHS will be sending letters, emails, and text messages throughout the process. Keep your contact information up-to-date so they can reach you.
  2. Review notices from DHS carefully. It is important to take action and complete your renewal during the requested time frame to avoid a delay or a gap in coverage.

You should have received an initial letter from DHS in mid-March or early April of 2023 telling you what month your renewal is due. You can also find your renewal date in your MyACCESS account.

If you misplaced your initial DHS letter and selected to receive online communication from DHS, you can view an electronic copy of the letter in the MyACCESS app or by visiting access.wi.gov. If you did not receive a letter, please contact your local agency or visit Wisconsin Department of Health Services.

Next steps

Stay informed on what you need to do and when you need to do it. Below are details about the steps you need to take toward keeping coverage.

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Why and When to Renew your coverage

Why do I need to renew my coverage?

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Answer:

Coverage renewals are completed each year to see if you still qualify for Medicaid coverage. Even though you may have not had to do this in the past few years, you must take action now toward keeping coverage.

When do I need to renew my coverage?

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Answer:

DHS will send you renewal materials in the mail approximately 45 days before your renewal deadline. Once you receive these materials, you should complete and submit your renewal online, via mail, phone, or in-person at your local agency. To avoid delays or a gap in coverage, DHS suggests renewing during your “just right” renewal window (see chart).

Important: DO NOT submit a renewal until you receive your renewal materials. Renewing early could cause you to lose coverage earlier than necessary.

Renewal month “Just right” renewal window
June 2023 May 15, 2023 – June 16, 2023
July 2023 June 12, 2023 – July 18, 2023
August 2023 July 10, 2023 – August 17, 2023
September 2023 August 14, 2023 – September 15, 2023
October 2023 September 11, 2023 – October 18, 2023
November 2023 October 16, 2023 – November 16, 2023
December 2023 November 13, 2023 – December 18, 2023
January 2024 December 11, 2023 – January 18, 2024
February 2024 January 15, 2024 – February 16, 2024
March 2024 February 12, 2024 – March 18, 2024
April 2024 March 11, 2024 – April 17, 2024
May 2024 April 15, 2024 – May 16, 2024

What is the deadline for me to submit a renewal?

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Answer:

Renewal packet deadlines will vary between June 30, 2023, and May 31, 2024 (depending on your renewal timeline). Your deadline will be stated in the renewal packet you receive from DHS. To avoid delays or a gap in coverage, apply by the “just right” time. DHS has a helpful table of the “just right” dates for each renewal month.

Renewal month “Just right” renewal window
June 2023 May 15, 2023 – June 16, 2023
July 2023 June 12, 2023 – July 18, 2023
August 2023 July 10, 2023 – August 17, 2023
September 2023 August 14, 2023 – September 15, 2023
October 2023 September 11, 2023 – October 18, 2023
November 2023 October 16, 2023 – November 16, 2023
December 2023 November 13, 2023 – December 18, 2023
January 2024 December 11, 2023 – January 18, 2024
February 2024 January 15, 2024 – February 16, 2024
March 2024 February 12, 2024 – March 18, 2024
April 2024 March 11, 2024 – April 17, 2024
May 2024 April 15, 2024 – May 16, 2024

 

What if I miss the deadline renewal deadline?

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Answer:

If you do not renew during your renewal month, your benefits will end. During the following three months, you can do a late renewal for BadgerCare Plus and most Wisconsin Medicaid programs. If you do a late renewal, however, you might have a gap in coverage. Starting four months after your renewal month, you will have to reapply. If you decide to switch to an individual or family plan, you must enroll in the new plan within 60 days from your plan’s end date.

Who should I contact with questions about renewing my coverage?

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Answer:

For questions about renewing your coverage, please contact your local agency directly. Wisconsin DHS determines your BadgerCare Plus eligibility status. Your local agent can provide the best support. If you have questions about your current BadgerCare Plus coverage, Quartz can help.

Who can I contact with questions about my current BadgerCare Plus coverage?

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Answer:

We can help with BadgerCare Plus questions. Please contact Quartz Customer Success at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., or Friday, 7 a.m. – 5 p.m.

I already submitted my renewal packet. How do I know the status of my application?

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Answer:

DHS will reach out to you once your renewal status is determined. In the meantime, we are here for you while you wait. If you have questions about your current BadgerCare Plus coverage, contact Quartz Customer Success at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., or Friday, 7 a.m. – 5 p.m.

What happens if I no longer qualify for Medicaid or BadgerCare Plus. What do I do?

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Answer:

If you no longer qualify for Medicaid, we have several affordable options that can provide you with health care coverage that’s right for you.

  • Learn about Quartz individual and family plans. Check our site or call our local experts at (800) 926-8227 (TTY: 711).
  • Enroll directly through the Marketplace. The Marketplace allows you to apply for financial assistance and subsidies.

Quartz is also proud to partner with the UnitedWay HealthConnect premium assistance program for Quartz Members in Dane, La Crosse, or Monroe counties. Members can apply for extra assistance after enrolling in select Quartz plans.



How to Renew or Re-apply to Medicaid

Renew online

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Answer:

To renew or re-apply online, you will use your ACCESS account. If you have an ACCESS account, you can login here to get started. To create an ACCESS account, you will need to provide your name, create a user ID and password, and choose secret questions. Click here to apply online using your MyACCESS account.

Once you’ve logged in, look for the alert that says “Benefit Renewals Due For” and click the program name to get started.

Renew by mail or fax

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Answer:

To re-apply by mail or fax, complete your application, and submit all required documents by mail or fax to the appropriate location below:

If you live in Milwaukee County If you do not live in Milwaukee County
MDPU
PO Box 05676
Milwaukee, WI 53205
Fax: (855) 293-1822
CDPU
PO Box 5234
Janesville, WI 53547
Fax: (855) 293-1822

Renew by phone or in-person

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To renew or re-apply by phone or in person, contact or visit your local agency (or Income Maintenance agency). It is best to call and set up an appointment to apply by phone or in person. Find your local agency and contact information here.

How do I re-apply for Medicaid by mail?

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To re-apply by mail, complete your application, and submit all required documents by mail or fax to the appropriate location below:

If you live in Milwaukee County If you do not live in Milwaukee County
MDPU
PO Box 05676
Milwaukee, WI 53205
Fax: (855) 293-1822
CDPU
PO Box 5234
Janesville, WI 53547
Fax: (855) 293-1822

How do I re-apply for Medicaid by phone or in-person?

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Answer:

To re-apply by phone or in-person, contact or visit your local agency (or Income Maintenance agency). It is best to call and set up an appointment to apply by phone or in-person. Find your local agency and contact information here.

Who should I contact with questions about re-applying for Medicaid?

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Answer:

For questions about re-applying for Medicaid, please contact your local agency directly. Wisconsin DHS determines your BadgerCare Plus eligibility status. Your local agent can provide the best support. If you have questions about your current BadgerCare Plus coverage, Quartz can help

Who can I contact with questions about my current BadgerCare Plus coverage?

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Answer:

We can help with BadgerCare Plus questions. Please contact Quartz Customer Success at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., or Friday, 7 a.m. – 5 p.m.

I already re-applied to Medicaid. How do I know the status of my application?

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Answer:

DHS will reach out to you once your status is finalized. In the meantime, we are here for you while you wait. If you have questions about your current BadgerCare Plus coverage, contact Quartz Customer Success at (800) 362-3310 (TTY: 711), Monday – Thursday, 7 a.m. – 6 p.m., or Friday, 7 a.m. – 5 p.m.

What happens if I no longer qualify for Medicaid. What do I do?

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Answer:

If you no longer qualify for Medicaid coverage, you will lose your BadgerCare Plus coverage, but that is where we can help. Quartz has a variety of individual and family plans that could be right for you. Contact our Sales team at (800) 926-8227 or review our individual and family plan options here.



Medicaid update FAQs

What are ACCESS and MyACCESS?

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Answer:

ACCESS is an online account that you can set up to self-manage your benefits. You can set up your account at access.wi.gov or access.wi.gov/es (Spanish). Once your account is set up, you can see digital copies of letters mailed to you. You can also submit required documents, update contact details, and more.

 

MyACCESS is a free smartphone app you can download from the App Store or Google Play and use on the go. MyACCESS has many of the same features as access.wi.gov, however, you can only apply for or renew benefits through the website version.

What types of communications will I receive from DHS?

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Answer:

Throughout the process, DHS will reach out to you about next steps. They will contact you through mailed letters, text messages, emails, and notifications in your ACCESS or MyACCESS accounts.

 

Text messages will be sent from 94347 (WI DHS) and emails will come from [email protected].

 

Important: Be alert for possible SPAM messages. Official DHS notifications will never:

  • Ask for personal information, like your birthday or Social Security Number
  • Ask for financial information, like a bank account or credit card number
  • Offer a prize or money for responding

If you receive a text message that you think is SPAM, do not respond to the text or click on any links within the text.

What types of communications will I receive from Quartz?

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Answer:

Quartz may send you letters, text messages, and emails as follow-ups to DHS communications. We will be checking in with you to make sure you are receiving the information you need and completing the steps needed to help keep you covered.



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