What is Complex Case Management?
Complex Case Management is the coordination of care, services and resources for members who have complex medical and social needs.
How does Complex Case Management work?
Our Complex Case Managers are Registered Nurses and / or Social Workers. The Case Manager works closely with you and your patient to guide them through medical and community resources to ensure they get the best care possible. The case management staff work directly with your patients to set personal goals and create a plan to improve their quality of life. The program is free for health plan members and does not affect their coverage.
Who might benefit?
Patients who have multiple serious health problems such as diabetes, heart failure, COPD and /or behavioral health concerns
Patients who have had several emergency room visits or hospital stays in a short period of time
Who to Contact
Call (866) 884-4601.
Benefits are subject to health plan terms.