Complex Case Management is the coordination of care, services and resources for members who have complex medical and social needs.
Our Complex Case Managers are Registered Nurses and / or Social Workers. The Case Manager works closely with you and your patient to guide them through medical and community resources to ensure they get the best care possible. The case management staff work directly with your patients to set personal goals and create a plan to improve their quality of life. The program is free for health plan members and does not affect their coverage.
Patients who have multiple serious health problems such as diabetes, heart failure, COPD and /or behavioral health concerns
Patients who have had several emergency room visits or hospital stays in a short period of time
Call (866) 884-4601.
Benefits are subject to health plan terms.
The Diabetes Disease Management Program is offered to members with diabetes. We provide our members with education and support. Helpful information is sent by mail. We are also available by phone. This program is voluntary and your patients can call anytime to opt-out.
If you would like to enroll a patient in a disease management program, call the Disease Management Coordinator at (886) 884-4601.
This web page was updated on September 1, 2020.
