Thanks to everyone who completed our Net Promoter Score (NPS) survey this past February. We’re pleased to report that our agent NPS for the first half of 2022 is 50.
NPS is an important way Quartz measures the experiences and overall perceptions of our customer groups (member, employer, agent, and provider).
The survey asks, “How likely are you to recommend Quartz to a friend or coworker?” This is a standard loyalty metric across industries and can range from -100 to 100. As a follow-up, Quartz asks, “Could you please explain why you feel that way?” Answers to this open-ended question help us determine the key drivers of our score.
Here’s what some agents had to say:
“Very nice people to work with and appreciation for how they work hard to handle tasks.”
“Good plans with strong benefits, competitive premiums. Also, the communication with agents is very good.”
“It has very good plans and a very easy enrollment process.”
We’ll reach out to you with our next NPS survey in August. We’d love to hear from even more agents about how we’re doing. Your responses help us deliver the best customer experience we can.
If you have any immediate feedback, touch base with your primary account executive. We value your input anytime and appreciate your continued partnership.