Support when you need it most

The Care Management team is made up of experienced professionals, including registered nurses, social workers, therapists, care coordinators, and support staff. We work together to provide personalized, comprehensive care that supports your whole health.

Whether you require guidance, education, or help accessing resources, we are here to support you. Best of all, care management services come at no extra cost to you if Quartz is your primary health insurance carrier.

Care Management staff may help:

• Provide education about your health condition and care
• Support and reinforce treatments and therapies recommended by your health care provider
• Coordinate health services and clarify insurance benefits
• Connect you to community services or programs

Programs include:

• Care Coordination – Short-term support to address medical, social, and behavioral needs.
• Complex Case Management – Personalized care plans for members with multiple chronic conditions.
• Healthy Beginnings – Pregnancy support, connecting members to resources and benefits.
• Healthy Futures – Postpartum care and guidance for new parents.
• Behavioral Health Care Management – Support for mental health and substance use concerns.
• Care Navigation – Assistance in finding providers, coordinating care, and accessing resources.

Who might benefit:

• Members who have more than one serious health condition such as diabetes, heart failure, or chronic obstructive pulmonary disease (COPD).
• Members who have experienced a significant medical event, personal crisis, or diagnosis.
• Members who have had several emergency room visits or hospital stays.

How to get started

For more information, call Quartz Care Management at (866) 884-4601 Monday-Friday 8am-5pm or visit our online form.