How we evaluate our quality
standards performance
standards performance
External Quality Standards
Quartz continually monitors and evaluates its performance against rigorous national and regional standards through the National Committee for Quality Assurance (NCQA). NCQA is dedicated to improving health care quality, and it accomplishes this in three ways:
- NCQA Accreditation — a complete review of our clinical and administrative processes; this accreditation shows that we deliver superior service
- Healthcare Effectiveness Data and Information Set (HEDIS®) — a tool that gives scores on health plans based on standardized clinical measures; it helps customers compare plans using the same measures
- Consumer Assessment of Healthcare Providers and Systems (CAHPS®)* — a survey of health plan customers; the survey asks questions about customer service, getting care, and claims processing
Internal Quality Commitment
Our commitment to quality goes far beyond national surveys and reviews. We work to provide exceptional quality of service by conducting ongoing member satisfaction surveys and working to improve key operational excellence measures.
For more information on our NCQA Accreditation, HEDIS®, or CAHPS, email Quartz’s Director of Accreditation and Quality Improvement.
Quartz is proud to be accredited by the National Committee for Quality Assurance (NCQA), a leading nonprofit organization dedicated to advancing the quality of health care across the United States. NCQA evaluates health plans based on three core factors: clinical quality, patient experience, and operational efficiency. Accreditation is reviewed regularly, ensuring plans maintain high standards and strive for continuous improvement.
Quartz has achieved NCQA accreditation for our Commercial HMO/POS (combined), Medicare (HMO), Medicaid (HMO), and Exchange (HMO) products (by clicking these links you will be leaving the Quartz website). Ratings are updated annually, reflecting our ongoing commitment to excellence.
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Quartz is committed to providing superior customer service. That’s one reason we offer so many ways to reach us.