BadgerCare Plus & Medicaid SSI Members
It’s important to understand where and how to get the care you need,
even before you need it. With Quartz BadgerCare Plus
and Medicaid SSI, you have options.
even before you need it. With Quartz BadgerCare Plus
and Medicaid SSI, you have options.
Where to get care
When you need care, you have options. Use the guide below to help you choose the right type of care.
Primary care and telehealth visits
These in-person or virtual visits are scheduled during normal clinic hours. They include routine checkups, screenings, and physicals. Telehealth visits can be for follow-ups and some screenings. Ask your doctor what type of visit fits your needs.
Virtual visits
These visits are offered 24/7 for urgent and non-emergency issues like coughs, headaches, rashes, sore throats, and sprains. To schedule a virtual visit, you must first set up an account. Download your provider’s virtual care app or visit the site listed below.
Urgent care
Urgent care clinics are for health issues or injuries that are urgent but are not emergent. This includes sprains and strains, ear pain or infections, and sore and strep throat. Call your primary care clinic to see if and where you should seek urgent care.
Emergency care
Emergency care (emergency rooms) are for serious and life-threatening situations. These include chest pain or heart attack, shortness of breath, major illness, or traumatic injury. In an emergency, call 911 or go to the nearest hospital emergency room.
For mental health or substance emergencies, call or text the Suicide & Crisis Lifeline at 988.
For more information about where to get care, such as getting care away from home, please review your Quartz BadgerCare Plus and/or Medicaid SSI Member Handbook.
Helpful links
Questions? Contact us
Quartz BadgerCare Plus and/or Medicaid SSI Member Handbook
English | Spanish
Find a Doctor – BadgerCare Plus
Web | Print
Find a Doctor – Medicaid SSI
Web | Print