BadgerCare Plus & Medicaid SSI members

Translation services are here for you

We strive to make your health plan information easy to read. Your plan letters and other materials are available in other languages or in large print. Plus, we offer many ways to make it easier for you to communicate with us and your providers, including:

Free aids and services for people with disabilities, such as:

• Qualified sign language interpreters.
• Written information in other formats, including large print, audio, and accessible electronic formats.

Plan information in a language and format you can understand at no cost to you, such as:

• Qualified interpreter services in any non-English language.
• Letters and materials that are translated into Spanish.
  • Other language translations, available on request.
• Large print or other formats.
• Spanish language website.

Get help with the translation of Quartz materials:

• Send a secure message through Quartz MyChart.
• Call Quartz Customer Success at (800) 362- 3310 (TTY: 711)
  Monday – Thursday, 7 a.m. – 6 p.m., and Friday, 7 a.m. – 5 p.m.

Interpreter services at your appointment:

To make sure you hove access to providers that understand your language, all contracted Quartz BadgerCare Plus and Medicaid SSI providers must provide interpreter services at no cost for members with Limited English Proficiency. These services must be available at your appointment.