Quartz today announced that it has been named a 2025 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top health plans, hospitals and health systems in the country, according to performance in a variety of experience metrics.
As a winner of the Press Ganey HX Pinnacle of Excellence Award®, Quartz has earned recognition for ranking in the top 5% of health plans nationwide, delivering exceptional member experience over a minimum of two consecutive years in CAHPS ratings for care coordination and access.
This prestigious honor reflects Quartz’s unwavering commitment to understanding and prioritizing the voices of its members. Press Ganey partners with over 85% of U.S. health plans in its mission to advance member experience, reduce friction points, and create a seamless healthcare journey.
Quartz’s focus on listening to members, strengthening collaboration with provider partners, and using data-driven insights to improve member experience, communication, and care coordination has been central to achieving this milestone.
“By leading in critical areas like access, communication, and care coordination, Quartz is setting a high bar for member-centered, high-quality care,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “This award reflects their deep commitment to listening to members, meeting their needs, and delivering seamless, meaningful healthcare experiences.”
“This recognition reflects the dedication of our teams and the strength of our provider partnerships,” said Christine Senty, President & CEO of Quartz. “We remain focused on continuously improving the member experience by listening closely, adapting to evolving needs, and meeting members where they are across every stage of their healthcare journey.”
This recognition underscores Quartz’s continued leadership in delivering high-quality health plan experiences and reflects the organization’s sustained performance in nationally benchmarked CAHPS measures. By consistently ranking among the top health plans in the country, Quartz demonstrates a long-term commitment to excellence and accountability in how care is experienced by its members.
About Press Ganey
Press Ganey is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Quartz
Quartz Health Solutions, Inc. (Quartz) is jointly owned by UW Health, Emplify Health by Gundersen, Advocate Health, and UnityPoint Health. The company manages four provider-sponsored health insurance plans: Quartz Health Benefit Plans Corporation, Quartz Health Plan Corporation, Quartz Health Plan MN Corporation, and Quartz Health Insurance Corporation. As a third-party administrator, Quartz also services self-funded health plans. Through an extensive provider network, Quartz focuses on local, community-based health care and services for customers who live in Wisconsin, Illinois, Iowa, and Minnesota. Quartz Health Solutions, Inc., Quartz Health Benefit Plans Corporation, Quartz Health Plan Corporation, Quartz Health Plan MN Corporation, and Quartz Health Insurance Corporation are separate legal entities. For more information, visit QuartzBenefits.com.
