Getting Care
We’re here to make getting care easier
Knowing how to get care when or before you need it is the first step to a life well-lived. Find the resources and tools to connect with local care on your Quartz network, from urgent issues to annual visits and screenings.
What are you looking for?
Accessing care
Quartz wants you to receive the care you need, when you need it. You may need different types of care depending on your situation. Below is a summary of how to access care depending on your needs:
|
|
Virtual Visit
|
Telehealth
|
Primary Care
|
Urgent Care
|
Emergency Care
|
|---|---|---|---|---|---|
|
What is it? |
An on-demand appointment with a health care provider via your smartphone, tablet, or computer |
A scheduled appointment with your usual provider during clinic hours; not in person — either a video chat or phone call |
Regular, non-emergency care by appointment; face-to-face interaction with your provider, in their clinic or office |
In-person, walk-in care at designated locations, usually with extended hours |
24/7 in-person care, when help is needed right away to prevent an adverse health outcome |
|
When is it open? |
24/7 |
Normal clinic hours |
Normal clinic hours |
Extended hours |
24/7 |
|
What’s the cost? |
$ |
$$ |
$$ |
$$$ |
$$$$ |
|
When should I use it? |
For urgent, non-emergency symptoms, like: cough, headaches, nausea, rashes, sore throat, sprains |
For service outside of the clinic, including: routine visits, surgery follow-ups, mental health services, screenings |
For in-clinic services, such as: routine checkups, annual physicals, preventive screenings, vaccinations, non-urgent injuries and illness |
For health issues or injuries that need prompt attention but are not serious enough for emergency, such as: cuts, scrapes, and bruises; sprains and strains; ear pain or infection; rashes and insect bites; sore or strep throat |
For serious and/or life-threatening situations, like: chest pain or heart attack, numbness or weakness on one side or stroke symptoms, shortness of breath, major illness, traumatic injury |
|
How do I get access? |
Set up an account ahead of time so you’re prepared to log in if you become sick or injured. Learn more on our Digital Tools page |
Call your provider’s office to see if a telehealth visit is right for you. If so, they’ll schedule a time and give you connection instructions. |
Call your primary care provider or clinic to schedule ahead of time. |
Call your primary care provider or clinic first, day or night, to identify the best course of action. They will advise you if you should go to urgent care. |
Call 911 or go to the nearest hospital emergency department for immediate help. |
Qualified Health Plan Transparency of Coverage
Unsure what healthcare services will cost you? Quartz is happy to honor the “Transparency of Coverage” rule by providing details and information to help you better understand your coverage, cost-sharing, benefits, and more.
If you are experiencing a medical emergency, please call 911 immediately.
Call the Suicide and Crisis Lifeline at 988 if you need emergency emotional assistance.
Otherwise, the options below are your best ways to get the care you need.
Emergency care
For serious and/or life-threatening situations like chest pain or heart attack, shortness of breath, major illness, or traumatic injury, call 911 or go to the nearest hospital emergency department immediately.
Urgent care and/or after-hours care
For health issues or injuries that need immediate or after-hours attention but are not serious enough for emergency care. If possible, call your primary care provider or clinic to check if an urgent care visit is needed. Use our Find a Doctor tool to locate the nearest urgent care location.
Virtual health visit
For urgent, non-emergency symptoms and concerns. Virtual visits are on-demand appointments with a health care provider via your smartphone, tablet, or computer. Visit the Quartz Digital Tools page to see your options and set up your virtual care account.
Learn how to schedule preventive care or find a provider with Quartz. Be proactive with your care by staying on track with annual exams and screenings and making an appointment with a provider if you have concerns about your health.
Find a primary care provider or specialist
A primary care provider (PCP) or clinic manages your overall health. Your PCP can complete annual checkups, treat you when you’re sick, and refer you to a specialist if needed. Quartz members can see a specialist without a referral from their PCP. Use the Find a Doctor tool to view in-network providers near you.
Schedule telehealth appointments
Your provider may offer video or phone appointments for routine visits, surgery follow-ups, mental health services, and screenings. Call your provider’s office to schedule a telehealth visit (if available) for the convenience of care from anywhere.
Schedule an appointment with your primary care provider or clinic
For in-clinic services for non-urgent injuries and illnesses. Call your medical provider to make an appointment. If you don’t have a primary care provider or need contact information for your provider, use our Find a Doctor tool.
Get support for your whole health
Quartz provides you with programs that help you support your health beyond the doctor’s office, like diabetes reversal and weight loss management, mental well-being with AbleTo, and more. See all Quartz Health & Wellness programs and get started.
Be proactive for your health
Review your annual health and wellness guidelines for recommended care and screenings at every age and stage. Plus, explore your benefits with digital tools that make it easier to access care, like Quartz MyChart, Find a Pharmacy, and more.
