Delivering exceptional patient care extends beyond the clinical setting. One of the most effective ways to understand the patient experience and continuously improve care is through the CAHPS® (Consumer Assessment of Healthcare Providers and Systems) survey.
This year’s CAHPS survey questionnaire is scheduled to launch around March 10, 2026, and will conclude on June 1, 2026.
CAHPS surveys are completed by patients, based on their experience with care, communication, access, and overall service. They provide valuable insights into how patients perceive their care.
Strong CAHPS performance not only builds patient trust and loyalty but also plays a significant role in Medicare Advantage Star Ratings. For Measure Year 2026 / Star Rating Year 2028, CAHPS scores will account for 24% of the overall Star Rating.
How providers can impact CAHPS scores
Providers and staff play a critical role in shaping the patient experience. Key areas of focus include:
- Patient-centered communication: Use clear, respectful, and empathetic communication at every stage of the care journey.
- Address patient concerns: Actively listen to patient concerns and respond thoughtfully to build trust and confidence.
- Timely follow-up: Ensure follow-up care and responses are prompt, thorough, and easy for patients to understand.
- Annual flu vaccine: Encourage patients to receive their annual influenza vaccine and discuss the benefits of recommended immunizations.
- Prescription drugs: Review medications with patients and submit prior authorization requests in a timely manner.
Your engagement with patients directly influences CAHPS survey results, patient satisfaction, and overall quality of care. Thank you for your continued commitment to delivering high-quality, patient-centered care. Together, we can make a meaningful impact on patient experiences and outcomes.
