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Pay your bill

Q: How do I register to pay with online billing?

To pay via EFT, log in to Quartz MyChart, select the Billing icon, and choose 'Pay Premium'. You can follow the instructions to set up one-time or automatic payments.

Q: How do I sign up for email billing?

Log in to Quartz MyChart and update your Premium Billing Preference to 'Email'.

Q: Can I use bill pay from my bank account to pay my premium invoice?

Yes. It is recommended to have your bank mail the check seven to 10 days before the due date to avoid delays caused by holidays or mail issues.

Q: Can I pay my premium invoices in advance?

Yes. You may pay as many months in advance as you like. You will continue to receive a monthly invoice showing your credit balance.

Q: When will my payment be reflected?

Payments are generally reflected on your account within one business day of receipt by the bank.

Q: I paid my premium, but I still got a notice that I need to pay.

Late notices are sent shortly after the first of the month (usually by the 10th). If your payment was not received by the due date, a notice may have been triggered.

Q: How do I cancel automatic payments?

Log in to Quartz MyChart, go to 'Pay Premium', and use the payment portal to change your automatic payment settings.

Q: Two automatic Quartz premium payments are being deducted from my account. How do I stop this?

Check if you have a duplicate payment set up through your bank's own bill pay service. For further help, contact Customer Success at (800) 362-3310.

Q: Does every payment I’ve made appear in the 'Payment History' page in the online payment portal?

The portal only displays payments processed directly through that system. To confirm receipt of other payment types, call (800) 362-3310.

Q: I get an error when I try to open my email invoice. What should I do?

Try saving the invoice to your desktop before opening. Ensure you have Adobe Reader Version 7 or above and an active internet connection.

Billing information

We offer a variety of ways to pay your premium. Find a method that works best for you.

Method	What it does	Pay now	Automatic Payments	Types of Payments
Quartz MyChart online billing	Receive your bills and pay securely online.	Yes	Yes	Checking, savings, Mastercard, Visa or Discover credit/debit card
Electronic Funds Transfer (EFT)	Pay securely immediately in Quartz MyChart or set up with your banking or bill payment institution.	Yes		Checking, savings, Mastercard, Visa or Discover credit/debit card
Automated Clearing House (ACH)	Payments are automatically deducted from the account of your choice. You can set this up in Quartz MyChart or with your bank or bill payment service.		Yes	Checking, savings, Mastercard, Visa or Discover credit/debit card
Phone payment	Please have your account number ready when you call. If you are a Medicare Advantage member your account number will start with the number 7, 8, or 9 and will be up to 11 digits. All other member account numbers will start with the number 7 and will be 11 or 12 digits. Follow the menu prompts for payment information and then select the option to make an Automated Premium Payment. Quartz also offers the option to complete your call in Spanish. To speak with a representative: Call (800) 362-3310 Monday-Friday, from 8 a.m. to 5 p.m. We no longer accept credit or debit card payments made with a Quartz team member over the phone.	Yes		Checking, savings, Mastercard, Visa or Discover credit/debit card
Mail your payment	Please use the lockbox address specified on your invoice to mail the premium payments. Do not mail payments directly to our office location. Quartz Health Benefit Plans Corporation (QHBPC) PO BOX 78730 Milwaukee, WI 53278 Quartz Health Plan Corporation (QHPC) PO BOX 78712 Milwaukee, WI 53278 Quartz Health Plan MN Corporation (QHPMC) PO BOX 78368 Milwaukee, WI 53278 Quartz Health Insurance Corporation (QHIC) PO BOX 78603 Milwaukee, WI 53278 Quartz Medicare Advantage (QHPC MA) PO BOX 78498 Milwaukee, WI 53278 Quartz Medicare Advantage (QHPMC MA) PO BOX 78186 Milwaukee, WI 53278	Yes		Check or money order

Online billing FAQ

How do I register to pay with online billing?

To pay from your bank account (EFT), you need to log in to Quartz MyChart. You will see a Billing icon in the top navigation bar. Move your cursor over the icon and select “Pay Premium”. From that point, just follow the instructions. You can add automatic payments or choose to pay one premium at a time. If you don’t have a Quartz MyChart account, sign up for MyChart today!

How do I sign up for email billing?

To sign up for email billing, simply log in to Quartz MyChart and change your Premium Billing Preference to “Email.” If you don’t have a Quartz MyChart account, sign up for MyChart today!

Can I use bill pay from my bank account to pay my premium invoice?

Yes. Make sure that you have the bank mail your check seven to 10 days before the premium invoice due date. Banks print and mail the check. That means it can be delayed by holidays, mail issues and so on.

Can I pay my premium invoices in advance?

Yes, you may pay your premium in advance; however, we only bill monthly. You may pay as many months in advance as you wish. We will continue to send you a monthly invoice which will show a credit or amount due after the credit is used.

When will my payment be reflected?

Generally, payments will be reflected on your account within one day of receipt by our bank.

I paid my premium, but I still got a notice that I need to pay.

Late payment notices are sent out shortly after the first of the month in which the payment is due, usually no later than the 10th of that month. Based on this timing, if you do not pay your invoice by the due date, you may receive this notice from Quartz.

How do I cancel automatic payments?

You will need to return to the payment portal within Quartz MyChart. Just log in to Quartz MyChart and select “Pay Premium” under premium invoices. This will take you to the payment portal, which allows you to change your automatic payment settings.

Two automatic Quartz premium payments are being deducted from my account. How do I stop this?

Quartz monitors automatic premium payment signups to prevent duplication. However, if this does happen, check to see if you have automatic payments set up outside of the Quartz Payment Portal. If this is happening, contact Customer Success at (800) 362-3310.

Does every payment I've made appear in the "Payment History" page in the online payment portal?

This page will only show payments that have been processed through the portal. If you are wondering if Quartz has received your premium invoice payment, call us at (800) 362-3310.

I get an error when I try to open my email invoice. What should I do?

Save the premium invoice to your desktop prior to trying to view it
Check to see if you have Adobe Reader Version 7 or above. If not, you will have to download it here
Check to make sure you are connected to the internet

If none of these things fix the problem, call Customer Success at (800) 362-3310.

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