Quartz’s efforts to measure customer satisfaction and implement ways to improve goes beyond our membership base. We also welcome feedback from our other key stakeholders, including agents / brokers, employer groups and health care practitioners.
Now, we’re making it easy for you to let us know how we’re doing by adding the Net Promoter Score (NPS) to our survey tools. This industry-leading measurement of customer loyalty is simple and user-friendly. And, it only has one question!
Quartz started emailing NPS surveys in August 2018 and will continue on a bi-annual basis. If you receive an email from us powered by SurveyMonkey, please take a few seconds to respond to the single question, “How likely is it that you would recommend Quartz to a friend or colleague?” with a rating between 0 – 10.