Our No. 1 Goal: Member Satisfaction

  • March 31, 2020
  • |Quartz
This is a blog post. The information may not be up-to-date. If you have questions, please contact Customer Service

The results are in for 2019 and we’re pleased to report a 95% member satisfaction rate.* But there’s no stopping our commitment to further improvement. That’s why our monthly member surveys will continue throughout 2020, to help us gather feedback and find ways we can exceed their expectations.

We’re also listening to our other key customers, including health care providers like you. If you receive one of our streamlined, two-question surveys, please take a moment to respond. Regularly finding out how we’re doing gives us the opportunity for continuous improvement. Thank you in advance!

*Based on a monthly survey of Quartz members who had claim submissions or customer service inquiries between January and December 2019*.


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