State & Local Members

Understanding Your Plan

You never know when you might get sick or injured. But, if it happens, you’ll
be glad your Quartz plan gives you access to top-notch care from the highest
quality providers.

Helpful Videos

How Health Insurance Works
Understanding Your Bill
Care You Need, When You Need It

Where to Get Care

Quartz wants you to receive the care you need when you need it. You may need different types of care depending on your situation. The video above will help you decide what type of provider is right for your situation. Below is a summary of how where to get care depending on your needs:

TelehealthPrimary CareVirtual VisitUrgent CareEmergency Care
HoursNormal clinic hoursNormal clinic hours24/7Extended hours24/7
What it isA scheduled appointment with your usual provider during clinic hours, via video or phone.Regular, nonemergency care. Face-to-face appointment with your provider in their clinic or office.An on-demand appointment with a health care provider via your smartphone, tablet, or computer.In-person, walk-in care at designated locations, usually with extended hours.In-person care 24/7 when help is needed right away to prevent an adverse health outcome.
When to useFor service outside of the clinic, including:
• Routine visits
• Surgery follow-ups
• Mental health services
• Screenings
For in-clinic services, such as:
• Routine checkups
• Annual physicals
• Preventive screenings
• Vaccinations
• Non-urgent injuries and illness
For urgent, non-emergency symptoms, like:
• Cough
• Headaches
• Nausea
• Rashes
• Sore throat
• Sprains
For health issues or injuries that need prompt attention, but are not serious enough for emergency care, such as:
• Cuts, scrapes, and bruises
• Sprains and strains
• Ear pain or infection
• Rashes and insect bites
• Sore or strep throat
For serious and/or life-threatening situations, for example:
• Chest pain or heart attack
• Numbness or weakness on one side or stroke symptoms
• Shortness of breath
• Major illness
• Traumatic injury
How to accessCall your provider’s office to schedule a telehealth visit (if available) and get connection instructions.Call your primary care provider or clinic to schedule ahead of time.Set up an account ahead of time so you’re prepared to log in if you become sick or injured. Learn more on our Digital Tools page.Call your primary care provider or clinic first, day or night. They will advise you if you should go to urgent care.Call 911 or go to the nearest hospital emergency department for immediate help.

If you are looking for a PCP at a UW Health clinic and need help selecting one, visit the UW Health Welcome Center, an individualized service available to help new members select a PCP and transition their care to UW Health. Otherwise, use Find a Doctor to browse providers in your network.

Contact Us

Quartz is committed to providing superior customer service. That's one reason we offer so many ways to reach us.