Primary Care

Go ahead. Live your life. Choose your Primary Care Provider.
Your Primary Care Provider

From checkups to treating common illnesses, Primary Care Providers (PCPs) take care of your routine health problems.

Your Primary Care Provider leads your health care team, which may include doctors, nurses, specialists, therapists and other health caregivers.

Primary care includes –

  • Helping you live a healthy lifestyle
  • Helping prevent illness
  • Helping maintain your health
  • Counseling
  • Coordination of care
  • Patient education
  • Finding and treating new or long-term illnesses in a range of health care settings

You are the most important person in your health care. Make sure your doctor understands you and that you understand what your doctor is saying.

See Member Rights & Responsibilities for more information.

Primary Care Providers may be trained in –

  • Family Practice
  • Family Practice with Obstetrics
  • General Practice
  • Geriatric Physician
  • Internal Medicine Physician
  • Pediatrics

Other Primary Care Providers

There are other health caregivers such as nurse practitioners (NPs) and physician assistants (PAs) who also provide some primary care. This care includes annual exams, urgent care and follow-up of ongoing health care.

Only a Medical Doctor (MD), Doctor of Osteopathic (DO) and certain Nurse Practitioners (NP) can be listed as a Primary Care Provider on your ID card. These providers are listed as Primary Care Providers in Find A Doctor.

View Your Benefits in MyChart


Questions?

Get in touch with Quartz Customer Service by sending a secured message through MyChart.

UW Health Care Anywhere
UW Health Care Anywhere UW Health Care Anywhere Video Visits app gives you easy, quick access to a medical provider, whenever you and your family need non-emergency care.

From the comfort of your home or work, Care Anywhere is available 24/7. You can access video visits using the app on your smartphone, tablet or on a computer equipped with a web camera. You can download the mobile app on the App Store or get it on Google by searching: “Care Anywhere University of Wisconsin.” When using the mobile app, data fees may apply.

Depending on your medical concern, the health care provider can provide a diagnosis, suggest follow-up care and prescribe medication when appropriate. Providers are available to see you for a video visit 24 hours a day, every day of the year. You must be in the state of Wisconsin to receive care. Members do not need to have a UW Health Primary Care Physician to use this service.

Not all illnesses can be addressed via Care Anywhere. If necessary, you may be referred to another UW Health location to be evaluated.

Use Video Visits for –

  • Abdominal Pain
  • Allergies
  • Cough
  • Fever
  • Ear Pain
  • Stuffy / Runny Nose
  • Sore Throat
  • Headache
  • Painful / Difficult Urination
  • Nausea and Vomiting
  • Low Back Pain
  • Diarrhea
  • Eye Infections
  • Joint Pain
  • Sprains
  • Minor Skin Problems

How Much Does a Video Visit Cost?

Connect with a medical provider for as little as $49 per visit. Enter your insurance information during the pre-visit process to get the lowest out-of-pocket expense.

Does My Plan Offer Video Visits?

  • If your plan covers e-Visits, you will have coverage for UW Health Care Anywhere Video Visits. Coverage is listed on your Summary of Benefits.
  • Video visits are not a covered benefit for BadgerCare Plus, Medicare Select and Personal Options members.

Questions?

Get in touch with Quartz Customer Service by sending a secured message through MyChart.

e-Visits

An e-Visit is available to Quartz members age 18 and older who have a UW Health Primary Care Provider (PCP). It's an online visit between you and a doctor or nurse about certain types of health problems.

It only takes about 15 minutes. Just answer some simple questions online. A doctor or nurse will check your medical records and reply within two business hours.

Using e-Visits is an easy, fast and private way to get care for these health problems –

  • Cough
  • Diarrhea
  • Headache
  • Heartburn
  • Lower-back pain
  • Red eye
  • Sinus problems

For women only –

  • Frequent or painful urination
  • Vaginal discomfort or discharge

e-Visit Access

If you are 18 years of age or older and have a UW Health PCP, you can use UW Health’s e-Visits.

Allow 10 – 15 minutes to complete the e-Visit. To be secure, the system does not allow you to save a draft or to continue at a later time.

e-Visit Steps

  1. Login to MyChart
  2. On the MyChart homepage, select "Visits" from the dashboard
  3. Select "e-Visit" from the drop-down
  4. Select your health problem from the list of choices to begin

e-Visit Cost

The cost of your e-Visit will show when you select e-Visit within MyChart. If there is a fee for your e-Visit, you will be asked to provide your credit card information at the start of your e-Visit (The fee does not include the cost of other services such as medicines, tests or X-rays, if needed). An e-Visit can be cancelled without charge at any time before the “submit” button is clicked. If it is determined that an office visit is better for your problem, there will be no charge for the e-Visit.

To view if your Quartz plan covers e-Visits, login to MyChart.

e-Visit Response Time 

A UW Health provider will respond:

Weekdays:  Within two hours between 8 a.m. – 7 p.m. (Monday–Friday) or by 10 a.m. the next day for e-Visits submitted after 7 p.m.

Weekends: Within two hours between 8 a.m. – 4 p.m. (Saturday and Sunday) or by 10 a.m. the next day for e-Visits submitted after 4 p.m.


Questions?

Get in touch with Quartz Customer Service by sending a secured message through MyChart.