Happy Mother and Child

State and Local Members

Plan Details

Accessing Care

Quartz wants you to receive the care you need when you need it. You may need different types of care depending on your situation. This video will help you decide what type of provider is right for your situation. Below is a summary of how to access care depending on your needs:


 Virtual Visit


Primary Care

Urgent Care

Emergency Care

What is it?

An on-demand appointment with a health care provider via your smartphone, tablet, or computer. A scheduled appointment with your usual provider during clinic hours. Not in person, either a video chat or phone call.Regular, nonemergency care by appointment. Face-to-face interaction with your provider in their clinic or office. In-person, walk-in care at designated locations, usually with extended hours.In-person care 24/7 when help is needed right away to prevent an adverse health outcome.
When is it open?24/7Normal clinic hoursNormal clinic hoursExtended hours24/7
What's the cost?$$$$$$$$$$$$
When should I use it?

For urgent, nonemergency symptoms, like:

  • Cough
  • Headaches
  • Nausea
  • Rashes
  • Sore throat
  • Sprains

For service outside of the clinic, including: 

  • Routine visits
  • Surgery follow-ups
  • Mental health services
  • Screenings

For in-clinic services, for instance:

  • Routine checkups
  • Annual physicals
  • Preventive screenings
  • Vaccinations
  • Non-urgent injuries and illness

For health issues or injuries that need prompt attention, but are not serious enough for emergency such as,

  • Cuts, scrapes, and bruises
  • Sprains and strains
  • Ear pain or infection
  • Rashes and insect bites
  • Sore or strep throat

For serious and/or life-threatening situations, for example:

  • Chest pain or heart attack
  • Numbness or weakness on one side or stroke symptoms
  • Shortness of breath
  • Major illness
  • Traumatic injury
How do I get access?Set up an account ahead of time so you're prepared to log in if you become sick or injured. Learn more on our Digital Tools page.Call your provider’s office to see if a telehealth visit is right for you. If so, they’ll schedule a time and give you connection instructions.Call your primary care provider or clinic to schedule ahead of time.Call your primary care provider or clinic first, day or night, to check the best course of action. They will advise you if you should go to urgent care.Call 911 or go to the nearest hospital emergency department for immediate help.

If you are looking for a Primary Care Provider at a UW Health Clinic and need help selecting one, visit the UW Health Welcome Center, an individualized service available to help new members select primary care physicians, and transition their care to UW Health. Otherwise, use Find a Doctor to browse providers in your network.