As a member of Physicians Plus Insurance, what are my rights and responsibilities?
Physicians Plus is committed to maintaining a mutually respectful relationship with members, and we expect members to assume certain responsibilities described below.
You have the right to:
You have the responsibility to:
- Receive quality health care services that are right for you.
- Receive information about Physicians Plus, its services, its practitioners and providers, and members' rights and responsibilities.
- Be treated with respect and recognition of your dignity and right to privacy. You also have a right to the privacy of your medical and financial records, unless you allow their release.
- Participate with practitioners and providers in decision-making regarding your health care.
- A candid discussion of appropriate and medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
- Information about preventive health services including self-care and how to stay healthy.
- Voice complaints or appeals about Physicians Plus or the care provided to you.
- Make recommendations regarding Physicians Plus’ member rights and responsibilities policy.
- Read available member materials about your health plan, benefits and coverage.
- Build a relationship with your primary care provider and keep your appointments or give proper notice if you must cancel.
- Provide, to the extent possible, information that Physicians Plus and its practitioners and providers need in order to care for you.
- Provide correct health insurance information and arrange to pay for services if you are billed.
- Ask questions about your illness, your treatment plan, and how to manage your health.
- Follow the plans and instructions for care that you have agreed on with your practitioners.
- Treat health care providers, employees, and other patients with respect and display behavior proper for a health care setting.
- Understand your health problems and participate to the extent possible in developing mutually agreed-upon treatment goals.