The site navigation utilizes arrow, enter, escape, and space bar key commands.
Left and right arrows move across top level links and expand / close menus in sub levels.
Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well.
Tab will move on to the next part of the site rather than go through menu items.
Quartz's mission is to investigate all grievance and appeals appropriately and work to resolve them within the required time period. The State of Illinois defines an appeal as a decision or action by a health care plan that relates to:
health care services including but not limited to procedures or treatments for an enrollee with an ongoing course of treatment ordered by a health care provider, the denial of which could significantly increase the risk to an enrollee's health or
a treatment referral, service, procedure, or other health care service, the denial of which could significantly increase the risk to an enrollee's health
Appeals can be filed orally or in writing. Quartz will review if the situation is urgent or will be handled as a standard appeal.