Your employer has selected Quartz to administer your health plan benefits. Providing excellent customer service is a company-wide goal at Quartz. Every employee is dedicated to helping ensure that you receive the high level of service that you deserve.
We strive to –
All participants 18 years of age and older are provided with a secure online portal, MyChart. With MyChart, you can access your health benefit information and other features including –
Prior Authorization is the process of getting written approval from Quartz for specific services, equipment, and supplies before they are received. Prior authorization allows members to budget for upcoming expenses and avoid unexpected costs. During prior authorization, Quartz can alert members to non-covered services, visit limits, and other important requirements of their health plan.
Prior Authorization reviews and authorizes payment for the following –
Prior Authorization lists are not all-inclusive and may differ depending on the health plan offered by your employer. Failure to obtain Prior Authorization may result in non-coverage for the service or supply. Please contact contact Quartz Customer Services Care Advocates at (800) 805-0693 if you have questions.
Prior Authorization is not a guarantee of payment because claims are paid based on the actual care received, and the date care is provided. Put another way, the care plan approved in the prior authorization process may be different from the actual care received. This can affect payment. Additionally, plan attributes like the Deductible and Visit Limits reset each year, so the date health care is received can also affect how your benefits are paid. To find your plan's Prior Authorization list, please login to Quartz MyChart or contact Quartz Customer Services Care Advocates at (800) 805-0693.