With complex case management (CCM), we will act as your advocate. At the same time, we’ll help you become empowered to voice your health care needs and advocate for yourself.
CCM is voluntary and confidential for eligible Quartz members* at no additional cost.
Navigating the health care system can be confusing, especially if you have a serious illness, injury, or many health-related needs. Wouldn’t it be nice to have someone in your corner who can help? That’s where Quartz’s complex case management (CCM) comes in. Here’s how it works.
If you have complex health issues that need extra support, we’ll match you up with a case manager to make sure you get the best care possible. This person, typically a nurse or social worker, will work with you one-on-one over the phone to help you: