Welcome to Quartz!

Thank you for choosing ​Quartz! We want to make it as easy as possible for you to use your health plan. To help you, we've created this member kit to walk you through important details.

Questions?

Contact us!
Online Tools

MyChart

QuartzMyChart gives you secure access to your health insurance benefit information.

As a QuartzMyChart member you can –

  • View your benefit information
  • Check claims status
  • Check eligibility
  • Review prior authorizations
  • Receive electronic communications from Quartz
  • Determine costs you may incur prior to receiving health care services
  • Take a health risk assessment
  • Request ID cards
  • Change your Primary Care Provider
  • Update your demographic information
  • Ask customer service a question by sending a message within MyChart

Quartz members with a Gundersen Health System (GHS) provider can –

Quartz members that use GHS MyCare can access their content through one login by using MyChart Central. Instructions for MyChart Central are located in the "Tools" section of the "Health" menu in QuartzMyChart.

Health Plans 101

The member section of our website provides, videos, interactive tools and other resources to help you better understand the ins and out of your health plan.

Health Topics

  • The Healthwise® Knowledgebase is an online encyclopedia that allows you to research symptoms, diagnoses, treatments and obtain helpful tips on self-care.

Stay Connected

Curious about our latest news and programs? Want to discover new recipes or health tips? A complete Quartz experience awaits when you join our social community.

 

Understanding Your Health Plan

Understanding Your Plan

Select any of the options below to learn more about the different features of your health plan. You will find other important plan information in the How Insurance Works section of the website.

GenericIDCard

ID Card

Learn More

Review your ID card to make sure your information is correct. Keep it in your wallet and show it each time you receive care. You can print ID cards or request a new one through MyChart.
EOB

Benefit Information

Learn More
Your Schedule of Benefits briefly describes your health plan benefits. Your Certificate of Coverage contains detailed information about health services eligible for coverage. It also contain important limitations and exclusions. Visit MyChart to view these documents.
SOB_SBC

Explanation of Benefits

Learn More
Your Explanation of Benefits shows what your health plan paid for covered health services. It also shows what you owe to the health care provider after Quartz has paid benefits. Learn more about your EOB and sign up to receive electronic EOBs in MyChart.
Find A Doctor

Find A Doctor

Find A Doctor
Our Find a Doctor tool allows you to easily search for In-Network doctors and other health care providers. You can search by Primary Care Provider, Specialist, Location, Facility and more.

Accessing Care

Quartz wants you to receive the care you need, when you need it. You may need different types of care depending on your situation. This video will help you decide what type of provider is right for your situation. Below is a summary of how to access care depending on your needs –

  Type of Care

 What To Do

Routine Care

Contact your Primary Care Provider's (PCP) clinic

Specialty CareContact your PCP clinic, they will tell how to get appropriate care 
After-Hours CareContact your PCP clinic, they will tell you how to get appropriate care
Urgent CareGo to a participating Urgent Care Center if your injury is not life-threatening but you need prompt attention
Emergency CareGo to the nearest hospital or call 911
Care Away from HomeContact your PCP clinic, of it it's an emergency, go directly to the nearest hospital
Behavioral Health CareFor assistance coordinating your behavioral health services, including alcohol and drug treatment services, please contact UW Health – Behavioral Health Care Management toll free at (800) 683-2300.

Gundersen Health System

For help finding a Gundersen Health System Primary Care Provider, call the Gundersen Registration and Establishing Care team at (608) 775-0601 Monday through Friday from 8 a.m. to 5 p.m.

For more information, visit the Welcome Center.

Understanding Your Pharmacy Benefits (for members of Group Plans only)

Get the most out of your drug coverage –

  • Review the Drug Formulary to see if your current medication is covered.
  • Medications on the Formulary are assigned a Tier (Tier 1, Tier 2). See what Tier your medication falls under. Each Tier is listed on your Summary of Benefits next to the amount you contribute to payment for the medication. This is your cost-sharing.
  • Check to see if your medications qualify for the Choice90 program.

When you have questions –

Visit Find a Pharmacy
You Want ToWhere to Find Information
Check the Formulary Status or Restriction Status of a DrugVisit the Prescription Drug Formulary
Find a Pharmacy (select the Pharmacy Search button)
Appeal a Prior Authorization DenialCall Customer Service at (800) 362-3310
Speak to a Clinical Pharmacist about why a Prior Authorization Request was deniedCall Quartz Pharmacy Program at (888) 450-4884
Find Criteria for Coverage of a MedicationCall Quartz Pharmacy Program at (888) 450-4884 or view the Medication Prior Authorization information to learn more about the process and timeline
Get Early Refills, Vacation Supplies, Emergency Supplies, Supplies for a New Member, or Reimbursement of Medications Purchased Out-of-PocketVisit Your GHP Pharmacy Benefits
Managing Your Health

Quartz Cares About Your Health

That’s why we offer a wide range of programs and resources to help you manage your health.

  • Wellness and Prevention – The best way to stay healthy is to prevent or find illness early
  • Health Topics – Browse health information, find decision tools for medical issues, or check your symptoms
Forms & Resources

Access the forms you need –FAST!

Get secure and convenient access to member forms and resources through MyChart.

Not a MyChart member yet? Sign up now!

Get and Answer Online - Right now!

The forms below are sometimes required to verify information such as other coverage, student status or designated representatives. If you have a question about a form, please contact Customer Service.

Member Forms

Privacy Forms

Senior Preferred Forms

Senior Choice Forms

2018 Senior Enrollment Choice Application

Senior Choice Waiver of Coverage (Rider Termination Request)

Paying Your Bill (Senior Choice)

We offer a variety of ways to pay your premium invoice. Chose what works best for you.

 

 Method

 What it Does

Pay Now

Automatic
Payments

 Types of Payments

Online Billing

Receive your bills online or via email and pay securely online.

Check markCheck markChecking or savings account
Electronic Funds Transfer (EFT)

Pay securely immediately.

Check mark Checking, savings, MasterCard, Visa or Discover credit / debit card
Automated Clearing House (ACH)

Payments are automatically deducted frm the account of your choice.

 Check markChecking, savings, MasterCard, Visa or Discover credit / debit card
Email Billing and Payment

You can pay directly from each invoice you receive by email.

Check mark Checking, savings, MasterCard, Visa or Discover credit / debit card
 Phone Payment

Call (800) 362-3310
(Monday - Friday from 8 a.m. to 5 p.m.)

Check markCheck markChecking, savings, MasterCard, Visa or Discover credit / debit card
Senior Choice Members
Mail Your Payment 

Mail your payment using the slip on your bill, or mail a check to Unity Health Plans Insurance Corporation at:

Unity Health Plans Insurance Corporation
PO Box 78712
Milwaukee, WI 53278-8730

Check mark Check or money order
 Pay In Person

Pay in person at one of the following locations
(Monday through Friday form 8 a.m. to 5 p.m.):


Quartz
840 Carolina Street
Sauk City, WI 53583
(Get Directions)


Quartz
2650 Novation Parkway
Suite 400
Madison, WI 53713
(Get Directions)


Quartz
2650 Midwest Drive
Onalaska, WI 54650
(Get Directions)

Check mark Check, money order MasterCard, Visa or Discover credit / debit card

 


This Member Kit is for members of Gundersen Health Plan who have insurance through their Employer or have a Senior Choice Plan. If you have insurance through the State of Wisconsin Group Health Insurance Program, BadgerCare Plus or purchased an Individual and Family Plan, please select the correct member kit for information about your plan.