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Telehealth/Virtual Visits

Are telehealth and virtual visits two different services? The answer is yes. They provide care for different needs. The major difference is that telehealth appointments are scheduled, and virtual visits are on demand.
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Your Quick Reference to Telehealth Visits and Virtual Visits



Telehealth Visits

Call (800) 362-3310

Virtual Visits

Virtual Visits


A scheduled appointment with your usual provider during clinic hours. Most are a video chat, but sometimes a phone call is all you need.No appointment is needed. Connect when it's convenient 24/7 - any day, any time access. The provider may give a diagnosis, suggest follow-up care, and prescribe medication.


Appropriate for a broad range of reasons, including routine visits, surgery follow-ups, mental health services, screenings, and more.Appropriate for urgent, non-emergency symptoms such as allergies, cough, diarrhea, headaches, nausea, rashes, sore throat, sprains, etc.


Contact your provider's office to see if a telehealth visit is right for you. If so, they'll schedule a time and give you details on how and when to connect with the provider.Set up your account ahead of time, so you're prepared if you become sick or injured. Once you log in, choose from the available providers, and answer a few questions about your symptoms.


The cost is the same as an in-person visit, billed to Quartz and covered at the same level. You pay your usual out-of-pocket costs.Compared to a telehealth or office visit, you typically have reduced cost-share based on your benefit plan.

With both telehealth visits and virtual visits, you’ll be referred to in-person care if your condition requires it.

Visit our Digital Tools Page to find your provider's virtual-visit app.


Get in touch with Quartz Customer Service by sending a secured message through MyChart.