|A scheduled appointment with your usual provider during clinic hours. Most are a video chat, but sometimes a phone call is all you need.||No appointment is needed. Connect when it's convenient 24/7 - any day, any time access. The provider may give a diagnosis, suggest follow-up care, and prescribe medication.|
|Appropriate for a broad range of reasons, including routine visits, surgery follow-ups, mental health services, screenings, and more.||Appropriate for urgent, non-emergency symptoms such as allergies, cough, diarrhea, headaches, nausea, rashes, sore throat, sprains, etc.|
|Contact your provider's office to see if a telehealth visit is right for you. If so, they'll schedule a time and give you details on how and when to connect with the provider.||Set up your account ahead of time, so you're prepared if you become sick or injured. Once you log in, choose from the available providers, and answer a few questions about your symptoms.|
|The cost is the same as an in-person visit, billed to Quartz and covered at the same level. You pay your usual out-of-pocket costs.||Compared to a telehealth or office visit, you typically have reduced cost-share based on your benefit plan.|
With both telehealth visits and virtual visits, you’ll be referred to in-person care if your condition requires it.
Get in touch with Quartz Customer Service by sending a secured message through MyChart.