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Urgent Care

Urgent care is when your health problem is not life-threatening, but should be treated right away.  Examples include minor cuts, sprains and ear infections.

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Steps to Take When you Need Urgent Care 

  1. Call your Primary Care Provider (PCP). Your PCP will tell you how to get the right care. Quartz requires all participating PCPs to have 24-hour call coverage.
  2. Your PCP may tell you to go to a clinic you do not normally use. Your doctor or nurse may also tell you to use an emergency room.
  3. You may also use the Find a Doctor tool to find an urgent care clinic covered by your plan. You will need to have your ID card handy so you will know what network to select. Choose “Facility,” then “Urgent Care” to find clinics near you.

Note: If you go to urgent care, you may have to pay the copayment (if your plan has copays for urgent care). Services from a non-participating provider are covered up to the usual, customary, and reasonable charge (UCR). You may be responsible for paying charges that are above the UCR and other out-of-pocket costs.

HMO members: If you are outside of Quartz's service area and need assistance finding a provider, call Customer Service.

POS and PPO members: You can visit non-participating providers. Please check your plan in MyChart to make sure you understand your benefits. You may be responsible for paying charges that are above the UCR and other out-of-pocket costs.


Virtual Visits

Quartz provides care through virtual visits. Depending on where you live and what Quartz health system you regularly visit, you can arrange a virtual visit instead of driving to Urgent Care.

Our telehealth/virtual visits page provides more information on virtual visits.


Questions?

Get in touch with Quartz Customer Service by sending a secured message through MyChart.