Thank you for choosing Quartz! We want to make it as easy as possible for you to use your health plan. To help you, we've created this member kit to walk you through important details.
Quartz MyChart gives you access to your health insurance and certain medical information through one secure portal.
The member section of our website provides videos, interactive tools and other resources to help you better understand the ins and outs of your health plan.
Curious about our latest news and programs? Want to discover new recipes or health tips? A complete Quartz experience awaits when you join our social community.
Select any of the options below to learn more about the different features of your health plan. You will find other important plan information in the How Insurance Works section of the website.
Quartz wants you to receive the care you need, when you need it. You may need different types of care depending on your situation. This video will help you decide what type of provider is right for your situation. Below is a summary of how to access care depending on your needs –
Type of Care
What To Do
Contact your Primary Care Provider's (PCP) clinic
|Specialty Care||Contact your PCP clinic, they will tell how to get appropriate care|
|After-Hours Care||Contact your PCP clinic, they will tell you how to get appropriate care|
|Urgent Care||Go to a participating Urgent Care Center if your injury is not life-threatening but you need prompt attention|
|Emergency Care||Go to the nearest hospital or call 911|
|Care Away from Home||Contact your PCP clinic, of it it's an emergency, go directly to the nearest hospital|
|Behavioral Health Care||You can call a provider directly to schedule an outpatient appointment. If you need assistance finding a provider or have questions about behavioral health services, including alcohol and drug treatment services, please call Behavioral Health Care Management at (608) 640-4450 or toll-free at (800) 683-2300.|
If you are looking for a primary care physician at a UW Health Clinic and need help selecting one, visit the UW Health Welcome Center, an individualized service available to help new members select primary care physicians and transition their care to UW Health. Otherwise, use Find a Doctor to browse providers in your network.
|You Want To||Where to Find Information|
|Check the Formulary Status or Restriction Status of a Drug||Visit the Prescription Drug Formulary|
|Find a Pharmacy||Visit Find a Pharmacy|
|Appeal a Prior Authorization Denial||Call Customer Service at (800) 362-3310|
|Speak to a Clinical Pharmacist about why a Prior Authorization Request was denied||Call Quartz Pharmacy Program at (888) 450-4884|
|Find Criteria for Coverage of a Medication||Call Quartz Pharmacy Program at (888) 450-4884 or view the Medication Prior Authorization information to learn more about the process and timeline|
|Get Early Refills, Vacation Supplies, Emergency Supplies, Supplies for a New Member, or Reimbursement of Medications Purchased Out-of-Pocket||Visit Understanding Your Pharmacy Benefits|
That’s why we offer a wide range of programs and resources to help you manage your health.
Get secure and convenient access to member forms and resources through MyChart.
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You can also contact Quartz Customer Service at (800) 362-3310.
Printed materials you can request include –