We’re here to help you make the most of the many benefits of your health insurance plan. Our friendly and knowledgeable customer service associates are waiting to help you understand your plan and alert you to other helpful programs that can help you reach your health and wellness goals. We’ll process your claims on time, explain the claims process and answer your questions clearly and accurately.
Our service includes referral-free visits to a wide range of specialty doctors located in state-of-the-art hospitals and clinics near your home. We’re committed to providing our members with a superior level of service. Learn more about Quartz’s Member Promise.
Check out the Welcome Center. Otherwise, we encourage you to choose your own PCP who will help oversee and coordinate your care. We want you to get the right care at the right time so you can enjoy the healthiest life possible.
As a member, we want to make it as easy as possible for you to use your health plan. To help you, we've created a member kit to help you learn how to use your health plan. You can view your health insurance information 24 / 7 through MyChart. This is a secure online portal where you can review your benefits, follow your claims and check your deductible balance.
If you get your medical care through UW Health, depending on which doctor you see, MyChart also allows you to view portions of your UW Health medical record, receive test results, schedule simple appointments and more.
Of course, you can always talk to one of our friendly customer service associates at (800) 362-3310 Monday – Thursday from 7 a.m. to 6 p.m. and Friday from 7 a.m. to 5 p.m. Live chat is also available during these hours.
We’re with you every step of the way as you enjoy the unique benefits offered by Quartz, including Quartz Well, an online wellness program that pays your for a healthy lifestyle.