Coronavirus

We Are Here to Help

At Quartz, we're doing all we can to keep you informed. The Centers for Disease Control and Prevention (CDC) has updated symptoms for COVID-19. See the symptom checker at right. Always call your provider or clinic before seeking medical care.

We understand you have questions. We're here to answer them. See Frequently Asked Questions (updated December 29, 2020).

COVID-19 Vaccines: All Wisconsin residents over 16 eligible starting April 5

“This marks a major milestone in our state’s fight against this virus and gets us closer to overcoming this pandemic and bouncing back together. Thank you to all the folks in public health, vaccinators, and staff helping make this possible.” Gov. Tony Evers

In Wisconsin, everyone over age 16 is eligible for COVID-19 vaccines starting April 5. Some areas of the state have higher demand and may have waitlists. Vaccine providers will prioritize anyone previously eligible such as public-facing essential workers and people with medical conditions.

The Centers for Disease Control and Prevention (CDC) recommends that everyone who is eligible get whatever vaccine that’s available to them as soon as possible. (Currently, the Pfizer vaccine is the only COVID-19 vaccine authorized for individuals age 16 and 17.)

Options for getting vaccinated

Health care providers, DHS, federal and community-based vaccination clinics, pharmacies, local and tribal health departments. Learn more at COVID-19 where to get vaccinated.

A few ways to find a local COVID-19 vaccine provider

• See the vaccine provider map
• Visit vaccinefinder.org
• Call the toll-free vaccine hotline at (844) 684-1064 with questions or help registering for a vaccination appointment. (Available in Hindi, Hmong, Somali, and Spanish.)

Certain vaccine providers use a vaccine registry

Anyone in Wisconsin can use the registry. After you register, you’ll be notified when you’re able to schedule an appointment. Appointments are based on whether a vaccine provider in your area uses the registry, vaccine availability, and your place on the waitlist. Other vaccine providers may use their own scheduling system. COVID-19 Vaccine Registry

State-level resources on COVID-19 vaccines

• Illinois Department of Public Health
• Iowa Department of Public Health
• Minnesota Department of Public Health
• Wisconsin Department of Health Services

Health system resources for vaccine information

• Gundersen Health System
• UW Health
• UnityPoint Health – Meriter
• Advocate Aurora Health

Are the vaccines covered?

Yes, COVID-19 vaccines are covered 100% with a $0 cost share through the federal Public Health Emergency. This includes vaccines given in or out of network. You do not need prescription coverage through Quartz.

Learn more about COVID-19 vaccines from:

• CDC: 8 Things To Know About the U.S. COVID-19 Vaccine Program
• Gundersen Health System
• UW Health
• UnityPoint Health – Meriter
  

We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.

Extended timelines on coverage with no out-of-pocket costs

COVID-19 viral testing:

• For Quartz commercial members, there will be no copay, coinsurance, or deductible for medically necessary* COVID-19 tests ordered by a provider in our network through the end of the Federal Public Health Emergency.
• For Quartz Medicare Advantage members, there will be no copay, coinsurance, or deductible for medically necessary* COVID-19 tests ordered by a provider in our network through the end of the Federal Public Health Emergency.

Members do not need our OK for testing. Please call your provider in advance before you go to any facility for testing. (Numbers are listed to the right.)

COVID-19 antibody testing:

• Medically necessary* tests ordered by an in-network provider will continue to be covered through the end of the Federal Public Health Emergency.

*Medically necessary tests include tests for members with known or suspected symptoms, known or suspected exposure, and those entering health care facilities for service.

Third-party screening tests for employment, school admission, or travel are not covered

As you can see, we cover tests ordered by a provider to meet members’ medical needs. We do not cover screening tests requested by third parties, such as those for employment, school admission, or travel: 

• Tests requested for return to work, school, or participation on a sports team are typically paid for by the organization requesting them or by the person receiving the non-covered service.
• Tests conducted at public health sites and at-home tests, whether conducted at home or sent to outside labs for analysis, are not covered by Quartz.

Telehealth and Virtual Visits have returned to their usual cost-share

To help during difficult times, Quartz waived member cost-share for telehealth and virtual visits through December 31, 2020. This benefit enhancement ended for most members* with the start of the new year. Members now pay their usual out-of-pocket costs.

*Members on an Illinois-licensed policy have $0 cost-share through the end of the Illinois Disaster Proclamation.

Your Quick Reference to Telehealth and Virtual Visits

Telehealth and virtual visits are appropriate and cost-effective choices. We want to help you better understand your options. Learn about Telehealth/Virtual Visits

Viruses Don't Discriminate - Neither Should We

This Anti-Stigma Fact Sheet from Public Health Madison & Dane County explains why we shouldn't discriminate against people that we think may have COVID-19. Visit Public Health Madison & Dane County for more information.