Coronavirus

We Are Here to Help

We are here to help you get through this stressful time. We understand you have concerns regarding COVID-19. This page provides the resources you need to keep you and your family healthy. We have included some updated Frequently Asked Questions (FAQs). Please check back frequently. This content will change as we learn more about what the Centers for Disease Control and Prevention (CDC) and other official resources are recommending.

We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.

Quartz Is Making It Easier to Get Benefits for COVID-19

We are enhancing benefits for COVID-19. They apply to all members. These changes take effect right away until further notice:

• We will cover the cost of the test to diagnose COVID-19. We will also cover related in-network provider visits during testing at 100%. There will be no copay, coinsurance, or deductible. You do not need our okay ahead of time for testing.
• We will cover e-visits or video services at 100% for all members. Quartz will cover video visits, virtual visits, and e-visits in our provider networks. There will be no copay, coinsurance, or deductible. Members will have access to health care without going to a clinic. This will reduce the spread of the virus.

If you don't feel well, you can see a doctor online. You can use UW Health's Care Anywhere video visits or MyChart e-visits. You can also see a doctor using Gundersen VirtualVisits.

Commercial members also have earlier access to prescription drugs* until further notice:

• Non-maintenance prescriptions: Those prescriptions that you only need to take for a short period of time are non-maintenance prescriptions. Only 25% of the supply must be gone before a refill is covered. Members can refill prescriptions 22 days before they should be needed based on the last date of the claim.
• Maintenance prescriptions: Those prescriptions that you must take on an ongoing basis are maintenance prescriptions. For members using the 90-day supply/fill, only 66% of the supply must be gone before a refill is covered. Members can refill prescriptions 30 days before they should be needed based on the date of the last claim.

* This does not apply to plans that carve out RX as part of their benefit plan, such as ETF or Retiree segments.

BadgerCare Plus members will also have earlier access to prescription drugs covered by Wisconsin Medicaid (Quartz does not manage your prescription benefit).

• Early refills: As of March 20, 2020, providers will refill most prescriptions early. This will help make sure you have enough on hand. (We will give you more guidance on controlled substances as we receive it.)
• Three-month supply: Some drugs are available in a three-month supply. Talk to your provider to see if your drug is available. Wisconsin Medicaid is working on adding to the drugs available for this option. Continue to check to see if your drug becomes available in a three-month supply.

Viruses Don't Discriminate - Neither Should We

This Anti-Stigma Fact Sheet from Public Health Madison & Dane County explains why we shouldn't discriminate against people that we think may have COVID-19. Visit Public Health Madison & Dane County for more information.

Quartz Efforts to Stop the Spread of COVID-19

We are transitioning our employees to work from home. Many are already working from home. We continue to work with those employees who need additional resources or have special circumstances due to their work function.

We are helping keep our employees and communities safe by:

• Transitioning as many employees as possible to a work-from-home situation as soon as possible;
• Canceling business travel and restricting attendance at external work-related events
• Replacing in-person meetings with video or telephone conference calls
• Asking employees to follow CDC travel advisories for avoiding heavily impacted areas globally and domestic hot spots. Employees who travel to these places must self-quarantine for 14 days upon return.

Quartz is also working with the Centers for Disease Control and Prevention (CDC), health experts nationwide, and in-network providers to share information, mitigate risks, and keep members up-to-date.