At Quartz, we're doing all we can to keep you informed. The Centers for Disease Control and Prevention (CDC) has updated symptoms for COVID-19. See the symptom checker at right. Always call your provider or clinic before seeking medical care.
We understand you have questions. We're here to answer them. See Frequently Asked Questions (updated December 29, 2020).
We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.
Extended timelines on coverage with no out-of-pocket costs
COVID-19 viral testing:
Members do not need our OK for testing. Please call your provider in advance before you go to any facility for testing. (Numbers are listed to the right.)
COVID-19 antibody testing:
*Medically necessary tests include tests for members with known or suspected symptoms, known or suspected exposure, and those entering health care facilities for service.
Third-party screening tests for employment, school admission, or travel are not covered
As you can see, we cover tests ordered by a provider to meet members’ medical needs. We do not cover screening tests requested by third parties, such as those for employment, school admission, or travel:
Telehealth and Virtual Visits return to usual cost-share January 1, 2021
To help during difficult times, Quartz waived member cost-share for telehealth and virtual visits through December 31, 2020. This benefit enhancement ends for most members* with the start of the new year. Members pay their usual out-of-pocket costs beginning January 1, 2021.
*Members on an Illinois-licensed policy have $0 cost-share through the end of the Illinois Disaster Proclamation.
Your Quick Reference to Telehealth and Virtual Visits
Telehealth and virtual visits are appropriate and cost-effective choices. We want to help you better understand your options. Learn about Telehealth/Virtual Visits
COVID-19 Vaccines are covered 100% with $0 cost-share
Please be patient as details become available. Watch for information from your provider or clinic.
Learn more about COVID-19 vaccines from:
We have a COVID-19 List of Resources for you.
Wondering how you can help during the COVID-19 pandemic? We've put together a list of ways to help out your community while staying safe.
Gov. Tony Evers announced that the state is seeking volunteers to support Wisconsin's healthcare system during the COVID-19 pandemic. Active and retired healthcare professionals and those who wish to help in non-clinical support positions are encouraged to sign up to volunteer through the Wisconsin Emergency Assistance Volunteer Registry (WEAVR).
Quartz and UW Health are teaming up with the United Way of Dane County to fund HealthConnect. HealthConnect helps local families pay for health insurance premiums.
UW Health: COVID-19 hotline at (608) 720-5300
Gundersen Health: (608) 782-7300
UnityPoint Health: (608) 417-6000
SwedishAmerican: (779) 696-4400
The CDC is a reliable source for information about COVID-19. Resources are available in English and Spanish on the CDC website. Some topics you may be interested in are:
Stay informed and get state-level COVID-19 updates. Visit the following sites: