Coronavirus

We Are Here to Help

At Quartz, we're doing all we can to keep you informed. The Centers for Disease Control and Prevention (CDC) has updated symptoms for COVID-19. Symptoms include fever, cough, shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat, and new loss of taste or smell. Always call your provider or clinic before seeking medical care.

We understand you have questions. We're here to answer them. See Frequently Asked Questions (updated May 26, 2020).

We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.

Quartz Is Making It Easier to Get Benefits for COVID-19

At Quartz, we're doing all we can to keep you informed during this pandemic. We have several updates on extended timelines for commercial members. 

Quartz has extended timelines for the COVID-19 viral test:

• There will be no copay, coinsurance, or deductible for COVID-19 viral tests performed within or outside of our network through July 25, 2020.
• After July 25, 2020, the COVID-19 viral test must be performed by a network provider and will be covered at 100% through March 13, 2021. Members do not need our OK for testing.

Quartz will continue to cover the following at 100% through July 31, 2020:

• Telehealth, e-visits, video visits, virtual visits: No copay, coinsurance, or deductible for all diagnoses when the provider is in our network.
• COVID-19 antibody tests: No copay, coinsurance, or deductible for tests performed in or out of our provider network. After July 31, 2020, the test must be performed in our network. Members do not need our OK for testing.
• Inpatient treatment related to COVID-19: No copay, coinsurance, or deductible when the provider is in the Quartz network.

If you don't feel well, you can see a doctor online. You can use UW Health's Care Anywhere video visits or MyChart e-visits. You can also see a doctor using Gundersen VirtualVisits. Another option is Unity Point Health's Virtual Care.

Commercial members also have earlier access to prescription drugs* until further notice:

• Non-maintenance prescriptions: Those prescriptions that you only need to take for a short period of time are non-maintenance prescriptions. Only 25% of the supply must be gone before a refill is covered. Members can refill prescriptions 22 days before they should be needed based on the last date of the claim.
• Maintenance prescriptions: Those prescriptions that you must take on an ongoing basis are maintenance prescriptions. For members using the 90-day supply/fill, only 66% of the supply must be gone before a refill is covered. Members can refill prescriptions 30 days before they should be needed based on the date of the last claim.

* This does not apply to plans that carve out RX as part of their benefit plan, such as ETF or Retiree segments.

BadgerCare Plus members will also have earlier access to prescription drugs covered by Wisconsin Medicaid (Quartz does not manage your prescription benefit).

• Early refills: As of March 20, 2020, providers will refill most prescriptions early. This will help make sure you have enough on hand. (We will give you more guidance on controlled substances as we receive it.)
• Three-month supply: Some drugs are available in a three-month supply. Talk to your provider to see if your drug is available. Wisconsin Medicaid is working on adding to the drugs available for this option. Continue to check to see if your drug becomes available in a three-month supply.

Viruses Don't Discriminate - Neither Should We

This Anti-Stigma Fact Sheet from Public Health Madison & Dane County explains why we shouldn't discriminate against people that we think may have COVID-19. Visit Public Health Madison & Dane County for more information.