Coronavirus

We Are Here to Help

At Quartz, we're doing all we can to keep you informed. The Centers for Disease Control and Prevention (CDC) has updated symptoms for COVID-19. Symptoms include fever, cough, shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat, and new loss of taste or smell. Always call your provider or clinic before seeking medical care.

We understand you have questions. We're here to answer them. See Frequently Asked Questions (updated August 5, 2020).

We are a phone call away! If you need to reach us, please call (800) 362-3310 or TTY 711. You can also send a secure message via MyChart.

At Quartz, we're doing all we can to keep you informed during this pandemic. We have several updates on extended timelines for commercial members.

Extended timelines on coverage with no out-of-pocket costs

• COVID-19 viral testing: Medically necessary* tests ordered by an in-network provider will continue to be covered through the end of the Public Health Emergency or March 13, 2021, whichever is later.
• COVID-19 antibody testing: Medically necessary* tests ordered by an in-network provider will continue to be covered through October 22, 2020, currently the end of the Public Health Emergency.

*Includes tests for members with symptoms, tests for members with known or suspected exposure, contact tracing, and those entering health care facilities for services.

• Inpatient treatment related to COVID-19: No copay, coinsurance, or deductible when the provider is in our network now extended through October 22, 2020.

Third-party screening tests for employment, school admission, or travel are not covered

As you can see, we cover tests ordered by a provider to meet members’ medical needs. We do not cover screening tests requested by third parties, such as those for employment, school admission, or travel: 

• Tests requested for return to work, school, or participation on a sports team are typically paid for by the organization requesting them or by the person receiving the non-covered service.
• Tests conducted at public health sites and at-home tests, whether conducted at home or sent to outside labs for analysis, are not covered by Quartz.

Extended timeline for telehealth: e-visits, video visits, virtual visits

• No copay, coinsurance, or deductible for telehealth services in our network now extended through December 31, 2020. 
• This applies to all services that would have otherwise been covered under a member’s plan.

Commercial members also have earlier access to prescription drugs* until further notice:

• Non-maintenance prescriptions: Those prescriptions that you only need to take for a short time are non-maintenance prescriptions. Only 25% of the supply must be gone before a refill is covered. Members can refill prescriptions 22 days before they should be needed based on the last date of the claim.
• Maintenance prescriptions: Those prescriptions that you must take on an ongoing basis are maintenance prescriptions. For members using the 90-day supply/fill, only 66% of the supply must be gone before a refill is covered. Members can refill prescriptions 30 days before they should be needed based on the date of the last claim.

* This does not apply to plans that carve out RX as part of their benefit plan, such as ETF or Retiree segments.

BadgerCare Plus members will also have earlier access to prescription drugs covered by Wisconsin Medicaid (Quartz does not manage your prescription benefit).

• Early refills: As of March 20, 2020, providers will refill most prescriptions early. This will help make sure you have enough on hand. (We will give you more guidance on controlled substances as we receive it.)
• Three-month supply: Some drugs are available in a three-month supply. Talk to your provider to see if your drug is available. Wisconsin Medicaid is working on adding to the drugs available for this option. Continue to check to see if your drug becomes available in a three-month supply.

At Quartz, we're doing all we can to keep you informed during this pandemic. We have several updates on extended timelines for commercial members. If you don't feel well, you can see a doctor online. You can use UW Health's Care Anywhere video visits or MyChart e-visits. You can also see a doctor using Gundersen VirtualVisits. Another option is Unity Point Health's Virtual Care.

Viruses Don't Discriminate - Neither Should We

This Anti-Stigma Fact Sheet from Public Health Madison & Dane County explains why we shouldn't discriminate against people that we think may have COVID-19. Visit Public Health Madison & Dane County for more information.