To pay from your bank account (EFT), you need to login to MyChart. You will see the Quartz umbrella in the top navigation bar. Move your cursor over the umbrella and select "Pay Premium" from under the "Premium Billing" column. From that point, just follow the instructions. You can add automatic payments or choose to pay one premium at a time.
If you don’t have a Quartz MyChart account, sign up for MyChart today!
To sign up for email billing, simply login to MyChart and change your Premium Billing Preference to “Email.” If you don’t have a Quartz MyChart account, sign up for MyChart today!
Yes. Make sure that you have the bank mail your check seven to 10 days before the premium invoice due date. Banks actually print and mail the check. That means it can be delayed by holidays, mail issues and so on.
Yes, you may pay your premium in advance; however, we only bill monthly. When you get your next invoice you may pay as many months as you wish. We will send you a monthly invoice showing a credit or amount due after the credit is used.
Generally, EFT payments are reflected in your MyChart account on your next invoice. Keep in mind that if you pay close to the “Date Due” deadline, you may receive another invoice for the payment you recently made.
In accordance with Federal Regulations, Quartz must notify members 31 or 90 days (depending on your policy) in advance of possible coverage termination due to non-payment. Due to this timeframe, if you choose to pay your premium on the first of each month you may receive this notice from Quartz even when your payment is received on time. To avoid receiving this notice each month, please make your payment 5 days prior to your due date.
You will need to return to the Payment Portal within MyChart. Just login to MyChart and select “Pay Premium” under Premium Invoices. This will take you to the Payment Portal, which allows you to change your automatic payment settings.
Quartz monitors automatic premium payment signups to prevent duplication. However, if this does happen, check to see if you have automatic payments set up outside of the Quartz Payment Portal. If this is happening, contact Customer Service at (800) 362-3310.
This page will only show payments that have been processed through the portal. If you are wondering if Quartz has received your Premium Invoice payment, call us at (800) 362-3310.
If none of these things fix the problem, call Customer Service at (800) 362-3310.
The amount of time you have to pay your Premium Invoice depends on whether you get subsidies or not.
NOTE: It is very important to pay your premium before it is due. Payments take at least one business day to process.
In all cases, if your policy has been terminated for non-payment, it cannot be re-opened.
You will need to buy a new policy during open enrollment or during a Special Enrollment Period.
Medicare Select members who have their policy cancelled due to non-payment may not be able to buy another Medicare Select policy in the future from any insurance company.