Online Billing FAQ

Answers to Frequently Asked Questions

Registration

How do I register to pay with online billing?

To pay from your bank account (EFT), you need to login to MyChart. You will see the Quartz umbrella in the top navigation bar. Move your cursor over the umbrella and select "Pay Premium" from under the "Premium Billing" column. From that point, just follow the instructions. You can add automatic payments or choose to pay one premium at a time.

If you don’t have a Quartz MyChart account, sign up for MyChart today!

How do I sign up for email billing?

To sign up for email billing, simply login to MyChart and change your Premium Billing Preference to “Email.” If you don’t have a Quartz MyChart account, sign up for MyChart today!

Payments

Can I use Bill Pay from my own bank account to pay my Premium Invoice?

Yes. Make sure that you have the bank mail your check seven to 10 days before the premium invoice due date. Banks actually print and mail the check. That means it can be delayed by holidays, mail issues and so on.

Can I pay my Premium Invoices in advance?

Yes, you may pay your premium in advance; however, we only bill monthly. When you get your next invoice you may pay as many months as you wish. We will send you a monthly invoice showing a credit or amount due after the credit is used.

When will my payment be reflected?

Generally, EFT payments are reflected in your MyChart account on your next invoice. Keep in mind that if you pay close to the “Date Due” deadline, you may receive another invoice for the payment you recently made.

I paid my premium, but I still got a notice that I need to pay.

In accordance with Federal Regulations, Quartz must notify members 31 or 90 days (depending on your policy) in advance of possible coverage termination due to non-payment. Due to this timeframe, if you choose to pay your premium on the first of each month you may receive this notice from Quartz even when your payment is received on time. To avoid receiving this notice each month, please make your payment 5 days prior to your due date.

How do I cancel automatic payments?

You will need to return to the Payment Portal within MyChart. Just login to MyChart and select “Pay Premium” under Premium Invoices. This will take you to the Payment Portal, which allows you to change your automatic payment settings.

Two automatic Quartz premium payments are being deducted from my account. How do I stop this?

Quartz monitors automatic premium payment signups to prevent duplication. However, if this does happen, check to see if you have automatic payments set up outside of the Quartz Payment Portal. If this is happening, contact Customer Service at (800) 362-3310.

Does every payment I’ve made appear in the “Payment History” page in the online payment portal?

This page will only show payments that have been processed through the portal. If you are wondering if Quartz has received your Premium Invoice payment, call us at (800) 362-3310.

I get an error when I try to open my email invoice. What should I do?

  1. Save the Premium invoice to your desktop prior to tying to make a payment
  2. Check to see if you have Adobe Reader Version 7 or above. If not, you will have to download it here
  3. Check to make sure you are connected to the internet

If none of these things fix the problem, call Customer Service at (800) 362-3310.

Missing Payments

I can’t pay my Premium Invoice on time. How long do I have before my insurance policy is cancelled?

The amount of time you have to pay your Premium Invoice depends on whether you get subsidies or not.

  • If the government helps you pay your premium – If you are getting advanced premium tax credits (APTC), by law, you have 90 days to bring your payments up to date. This is called a “grace period”. If you don’t pay any premiums at all after you enroll in the plan, your policy will be cancelled. If you enrolled and paid one premium, you have 90 days to pay all premiums owed. If not, your policy will be terminated. Unity will pay claims during the first 30 days of the 90-day grace period. After that, Unity will not pay claims, and you are responsible for those costs unless you catch up on your premium payments by the end of the grace period. If you terminate your policy after one month, or if your coverage is terminated due to failure to pay within the 90-day grace period, you are still responsible for paying the first month’s Premium Invoice.
  • You don’t get help paying your premium – You have 10 days to pay your Premium Invoice after the due date. Otherwise, Unity will not pay claims and your policy will be terminated.

NOTE: It is very important to pay your premium before it is due. Payments take at least one business day to process.

In all cases, if your policy has been terminated for non-payment, it cannot be re-opened.

You will need to buy a new policy during open enrollment or during a Special Enrollment Period.

Medicare Select members who have their policy cancelled due to non-payment may not be able to buy another Medicare Select policy in the future from any insurance company.