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Understanding Your Plan

How Health Insurance Works
Understanding Your Bill
Care You Need, When You Need it

Accessing Care

Quartz wants you to receive the care you need when you need it. You may need different types of care depending on your situation. The video above will help you decide what type of provider is right for your situation. Below is a summary of how to access care depending on your needs:
Care TypeWhat to Do
Routine CareContact your Primary Care Provider’s (PCP) clinic.
Specialty CareContact your PCP’s clinic; they will tell you how to get appropriate care.
After-Hours CareContact your PCP’s clinic; they will tell you how to get appropriate care.
Urgent CareGo to a participating Urgent Care Center if your injury is not life-threatening but you need prompt attention.
Emergency CareGo to the nearest hospital, or call 911.
Care Away from HomeContact your PCP’s clinic; if it’s an emergency, go directly to the nearest hospital.
Behavioral Health CareYou can call a provider directly to schedule an outpatient appointment. If you need assistance finding a provider or have questions about behavioral health services, including alcohol and drug treatment services, please call Behavioral Health Care Management at (608) 640-4450 or toll-free at (800) 683-2300.

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