Case management is the coordination of care, services and resources for members with certain complex or chronic conditions. There is no cost for this service to health plan members and employees can refer themselves.
Case management staff work closely with patients and caregivers to navigate medical and community services and coordinate resources to deliver the best care possible. A case manager can help develop goals and action plans to improve health and quality
Case management staff may –
Members can take advantage of case management services by calling (866) 884-4601.