Exceeding ​Customer ​Expectations is ​Our No. 1 ​Goal at Quartz

We know great service doesn’t happen by accident. It takes commitment to a “service first” philosophy and a team approach to continuous improvement to get results like ours – an overall member satisfaction rating of 94 percent.*

Service first starts with feedback

We start by measuring how we’re doing. Quartz has an established process to gather feedback that includes ongoing telephone surveys with members. We get a real-time, dynamic snapshot of our service levels and can react quickly to make improvements.

Here’s how it works –

  • If a member is new to Quartz or has called Quartz Customer Service or had a recent claim, they may be randomly chosen to participate in a telephone survey.
  • A third-party representative may call on behalf of Quartz between 9 a.m. to 9 p.m. The call will come from a local (608) area code and show “Quartz” in the caller ID.
  • The member will be asked questions on topics like access to providers, benefits or coverage and service received.
  • Answers are confidential and will not affect health benefits or result in a sales call.
  • We encourage honest feedback that will help us improve service levels.

Your endorsement matters

Please share this information with ​Quartz members and encourage them to participate in the survey if they are called. And, visit QuartzBenefits.com/membersatisfaction to see how we’re doing.


*Based on monthly survey of Quartz members who had claim submissions or customer service inquiries between January and December 2017.