Understanding High Tech Care Options

  • December 02, 2019
  • |Quartz
As you know, information is always subject to change. There may have been updates since this blog post was published.
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One of the biggest innovations in health care right now is delivering needed care to people without them having to visit a clinic, hospital or doctor’s office. “Telehealth” is the general term to describe the way providers and health plans use technology to deliver care. Telehealth services –

  • Are often called e-visits, virtual visits or video visits, depending on the health system who’s offering them and the type of technology.
  • Include email or secure messages, video conferencing and phone calls.
  • Depending on the service, may be accessed from your desktop or laptop computer, landline phone, smartphone or tablet.

Keep reading to learn more about the telehealth options available to Quartz members and how to take advantage of their benefits.


An e-visit is secure messaging between you and a medical professional about a non-emergency health concern. You log in to your electronic medical record, answer questions about your symptoms and get a response in a few hours. Your answers, along with your medical record, will help the provider treat you.

An e-visit is a good option when your symptoms need attention but are not critical, you don’t need or want to go to a clinic for in-person care and you are okay to wait for a provider response. Costs are typically much lower than other types of care.

Getting started

You must set up access to your electronic medical record ahead of time –

If your primary care provider or clinic is other than Gundersen Health System or UW Health, their electronic medical record may include an e-visit option. Call your provider’s office to find out what services are available.

Learn more about Gundersen Health System e-visits 

Learn more about UW Health e-visits

Video Visits / Virtual Visits

A video visit (also called a virtual visit) uses technology similar to Skype or FaceTime to let you see a medical professional face-to-face through your smartphone, tablet or computer equipped with a web camera. Depending on your medical concern, the health care provider can provide a diagnosis, suggest follow-up care and prescribe medication when appropriate. Providers are available to see you for a video visit 24 hours a day, every day of the year.

Video visits are an especially good option for non-emergency care when your clinic is closed. You can have a broader array of symptoms treated compared to an e-visit and you will communicate directly with the medical provider treating you.

Getting started

Before you can take advantage of video visits, you need to create an account. We recommend that you set up your account now so it’s ready when you need care. 

Most video visits are usually completed on a mobile device. Here’s how to download the app and set up your account. 

Other health care providers offer video visits. For example, UnityPoint Health – Meriter has Virtual Care. Check with your primary care provider or clinic for details.

Learn more about Gundersen Health System VirtualVisit

Learn more about UW Health Care Anywhere - video visits


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