At Quartz, Customer Service Counts

  • October 22, 2018
  • |Quartz
As you know, information is always subject to change.
There may have been updates since this blog post was published.
Questions? Please contact Customer Service

Exceeding customer expectations is our No. 1 goal at Quartz. We are committed to a “service first” philosophy and a team approach to continuous improvement to get results. It also takes the willingness of our members to give us the feedback we need to improve.

A Quick, One-Question Survey

Quartz started emailing surveys to members in August 2018. These surveys are called The Net Promoter® Score survey. It’s a one-question survey that only takes a minute to complete. If you receive an email from us powered by SurveyMonkey, please take a moment to respond to the question, “How likely is it that you would recommend Quartz to a friend or colleague?” with a rating between 0 and 10.

Your Voice Matters

Quartz gets a deeper understanding of member satisfaction through ongoing telephone surveys. If you’re randomly chosen to participate –

  • A representative on behalf of Quartz will call between 9 a.m. and 9 p.m. from the 608 area code, showing “Quartz” in the caller ID
  • You’ll be asked questions on topics like access to providers, benefits, coverage, enrollment and claims processing
  • Answers are confidential and will not affect health benefits or result in a sales solicitation

See how we’re doing.


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