Exceeding customer expectations is our No. 1 goal at Quartz. We are committed to a “service first” philosophy and a team approach to continuous improvement to get results. It also takes the willingness of our members to give us the feedback we need to improve.
A Quick, One-Question Survey
Quartz started emailing surveys to members in August 2018. These surveys are called The Net Promoter® Score survey. It’s a one-question survey that only takes a minute to complete. If you receive an email from us powered by SurveyMonkey, please take a moment to respond to the question, “How likely is it that you would recommend Quartz to a friend or colleague?” with a rating between 0 and 10.
Your Voice Matters
Quartz gets a deeper understanding of member satisfaction through ongoing telephone surveys. If you’re randomly chosen to participate –
- A representative on behalf of Quartz will call between 9 a.m. and 9 p.m. from the 608 area code, showing “Quartz” in the caller ID
- You’ll be asked questions on topics like access to providers, benefits, coverage, enrollment and claims processing
- Answers are confidential and will not affect health benefits or result in a sales solicitation