Our No. 1 Goal: Member Satisfaction

  • March 31, 2020
  • |Quartz
|
As you know, information is always subject to change. There may have been updates since this blog post was published.
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The results are in for 2019 and we’re pleased to report a 95% member satisfaction rate.* But there’s no stopping our commitment to further improvement. That’s why our monthly member surveys will continue throughout 2020, to help us gather feedback and find ways we can exceed their expectations.

We’re also listening to our other key customers, including employer group contacts like you. If you receive one of our streamlined, two-question surveys, please take a moment to respond. Regularly finding out how we’re doing gives us the opportunity for continuous improvement. Thank you in advance!

*Based on a monthly survey of Quartz members who had claim submissions or customer service inquiries between January and December 2019.

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