COVID-19: We’re Here for You

  • March 31, 2020
  • |Quartz
As you know, information is always subject to change.
There may have been updates since this blog post was published.
Questions? Please contact Customer Service
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Open for business

While our buildings are closed to the public, our full staff is still working for you. We’ve transitioned to an almost fully remote workforce, with just a few essential employers on-site practicing social distancing. We’re answering calls and processing claims. Most importantly, we’re supporting our members’ health and well-being.

Temporary Coverage Changes

Effectively immediately, Quartz will cover e-visits or video services at 100% through May 31, 2020 in our provider network. There will be no copay, coinsurance, or deductible. Members can get a diagnosis and treatment when they need it most without going to a clinic.

We are also waiving cost-sharing for in-patient, in-network hospitalizations related to COVID-19 through May 31, 2020. This means no out-of-pocket costs (copay, coinsurance, or deductible) if you are treated for COVID-10 at an in-network facility.  

Keeping You Informed

We’re created two webpages to keep you up-to-date on Quartz’s response to the COVID-19 crisis: our coronavirus member page and our employer group FAQ page. We’ll continue to update you on important health plan information as the crisis evolves.


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