Member Promise | Quartz

Every employee is dedicated to ensuring that you receive the high level of service that you deserve.

We strive to –

Provide prompt and accurate member services
Keep our promises and commitments to our customers
Exceed our customers’ expectations in everything we do

Quartz's Customer Relations Results (Year-to-Date 2018)

Every year our strategic business plan includes setting customer relations goals. We monitor our results regularly to make certain we are delivering the best service possible.

	Customer Service Goals	Results
Average speed to answer (in seconds)	Less than 20 seconds	50 seconds
Percent of abandoned calls	Less than 3%	5.07%
Accuracy and completeness of responses	99%	97.42%
	Enrollment Goals	Results
Keying accuracy	99%	96.07%
Days to mail new group ID cards	5 days	Less than 1 day
Average days to key enrollment changes	7 business days	Less than 3 days
	Claim Processing Goals	Results
Non-investigated claims paid in 30 days	100%	99.80%
Investigated claims paid in 60 Days	100%	100%
Financial accuracy	99%	99.76%
Attribute accuracy	97%	99.45%